Process Manager

Role: Business Analyst 

The Business Analyst works in close co-ordination with all business owners and IT team members to analyze, design, document and implement solutions to business challenges.

Key Responsibilities

• Requirements Gathering & Analysis 

  • Significant experience with software development-lifecycle and web technologies 

  • Elicit, analyze, and document business and software requirements (BRD, SRS).

  • Translate business needs into functional and non-functional requirements for developers.

  • Able to create proper functional requirements and detail specifications. 

  • Ability to break down business problems into logical tasks 

• Process Modeling 

  • Create workflow diagrams and process maps for current and future states.

  • Identify opportunities for process improvement. 

  • Must have cross-functional business and application knowledge 

• Communication & Collaboration 

  • Ability to lead meetings with multiple stakeholders

  • Excellent problem-solving skills with analytical mindset; Attention to detail

  • Exceptional interpersonal skills.

  • Excellent written and verbal communication skills

  • Act as a liaison between stakeholders, developers, and project managers.

  • Facilitate meetings and ensure clarity of requirements across teams. 

• Backlog & Change Management 

  • Manage and prioritize product backlog (features, enhancements, bug fixes).

  • Evaluate and manage change requests, assessing impact on scope and budget. 

• Testing & Validation 

  • Prepare test cases and coordinate User Acceptance Testing (UAT).

  • Validate that delivered solutions meet business requirements. 

• Reporting & Documentation 

  • Maintain detailed documentation of requirements, workflows, and outcomes.

  • Generate reports and dashboards for stakeholders. 

Required Skills & Qualifications

• 5+ years of experience in business analysis role in software/application development 
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Familiarity with Agile/Scrum methodologies (user stories, sprints).
• Proficiency in tools like JIRA, Confluence, MS Visio, or similar, MS Office (Word, Excel, PowerPoint.

• Conceptual understanding of RDMS concepts

• Proficiency in HTML Editor tools 

• Basic understanding of software development and IT systems.

• Must demonstrate a positive and professional attitude, personal integrity, problem solving ability 

Preferred Qualifications & Certifications

• Degree in computer engineering, business administration, or related field
• CBAP (Certified Business Analysis Professional)
• PMI-PBA (Professional in Business Analysis)
• Agile certifications (CSPO, SAFe BA).