Top Tech Jobs & Startup Jobs in Mumbai

Manage the end-to-end new-hire onboarding process, deliver training, coordinate with HR and cross-functional stakeholders, support new joiners, maintain compliance documentation, track completion in Excel and HR systems, and improve onboarding processes through feedback and reporting.

Handles client queries and resolves issues through email within defined SLAs. Supports daily financial market operations, prepares volume and analytics reports, coordinates across teams and time zones, maintains process accuracy, and contributes to quality reviews, controls, process improvements, and operational efficiency. The role requires developing expertise in exchange-traded derivatives and financial markets while delivering strong client service.

Manages day-to-day loyalty offer operations, including gathering requirements, configuring offers, coordinating with merchant, IT, e-commerce, and web teams, monitoring execution, troubleshooting issues, and preparing performance reports. Supports marketing budget operations through forecast consolidation, accrual and factor-rate reporting, P&L support, and budget changes. Maintains accurate tracking, communicates risks and status updates, and ensures loyalty offer delivery remains timely and disruption-free.

Provides technical leadership and support for network management systems, routers, switches, connectivity links, and monitoring tools. Diagnoses and resolves network outages, maintains configurations and backups, deploys software upgrades, manages tickets, coordinates field service and parts, executes approved maintenance procedures, and supports root-cause analysis, process improvement, and automation.

Handle inbound calls from U.S. customers, provide product and service information, resolve questions, identify purchasing needs, and drive sales through upselling. Responsibilities include addressing objections, documenting interactions in a CRM, meeting individual and team sales targets, maintaining product knowledge, and delivering professional customer service during rotational shifts.

Design end-to-end web experiences, including user flows, wireframes, layouts, interactions, and prototypes. Apply UX, UI, accessibility, responsive design, and design-system principles while collaborating with product, engineering, brand, and other stakeholders. Use Figma, product data, usability feedback, and testing insights to improve designs. Prepare engineering handoffs, participate in reviews, and deliver quality work within Agile sprint timelines.

Make outbound calls to customers with reported technical issues, diagnose problems, provide troubleshooting guidance, document interactions, escalate unresolved cases, and follow up to confirm resolution and customer satisfaction. The role requires strong communication, patience, problem-solving ability, technical aptitude, and accurate use of customer databases and support tools.

Analyze business and customer datasets, identify trends and performance drivers, and develop dashboards and reports using Power BI or Tableau. Translate requirements into KPIs and analytical solutions, perform ad-hoc and root-cause analysis, validate data quality, and communicate actionable insights. Collaborate with business, technology, and data teams while documenting analytical methodologies and reporting logic.

Leads Financial Crime Compliance transformation initiatives across Client Lifecycle Management. Responsibilities include process improvement, business requirements, project delivery, governance, stakeholder management, change management, UAT, automation, AI adoption, executive reporting, and mentoring junior professionals. The role requires strong knowledge of KYC, AML, CDD, EDD, sanctions, and PEP screening, plus experience managing complex initiatives in financial services.

The description provides company and team context but does not specify concrete responsibilities for the Associate Process Manager role. eClerx delivers process management, technology, data analytics, automation, and operational improvement services for clients across multiple industries.