Top Tech Jobs & Startup Jobs in Mumbai

Manages performance excellence and quality assurance by analyzing audit and agent performance data, leading calibration sessions, producing reports and visualizations, monitoring compliance, identifying root causes and trends, and recommending process improvements. Collaborates with executives and stakeholders to communicate insights, develop policies, improve efficiency, and support corrective actions and continuing education.

Own architecture for global web, mobile, and integration platforms. Modernize legacy .NET portals into scalable AWS cloud-native solutions, define architecture and API standards, lead design and code reviews, contribute to .NET development and production support, and mentor engineers. The role includes architecting ASP.NET MVC and React applications, REST services, microservices, event-driven systems, and enterprise integrations, with on-call responsibilities and a focus on development efficiency and AI tooling.

Manages customer success programs for contact center and BPO clients, overseeing vendor compliance, implementation, KPI performance, reporting, budgets, escalations, and improvement plans. Builds client relationships, facilitates meetings, monitors program trends, resolves issues, and supports vendors in achieving performance goals. Requires at least five years of contact center or BPO operations management experience, strong quality assurance and analytical skills, vendor management knowledge, and proficiency with Microsoft applications.

Designs and maintains scalable automated testing frameworks across enterprise applications. Responsibilities include UI, API, integration, performance, security, CI/CD, cloud-native, Salesforce, Python, .NET, and web application testing. The role establishes quality standards, automated quality gates, test data practices, defect investigations, quality metrics, and continuous improvement while mentoring junior QA resources.

Creates and manages content across social media, blogs, newsletters, executive communications, and marketing campaigns. Supports brand storytelling, thought leadership, industry positioning, and demand generation. Uses generative AI and automation tools to improve content workflows and productivity. Manages publishing schedules, researches trends, monitors engagement and campaign performance, collaborates with Sales, and ensures accurate, consistent brand messaging.

Process end-to-end payroll across multiple countries, including hires, exits, pay changes, deductions, off-cycle payments, and audits. Administer benefits enrollments, terminations, and life-event changes while keeping payroll deductions synchronized. Produce payroll, benefits, and employee reports, maintain operational trackers and checklists, and support employees, managers, Finance, and vendors. The role requires strong Excel skills, discretion with sensitive data, clear communication, and availability during US Eastern hours.