Top Tech Jobs & Startup Jobs in Mumbai

Create and maintain user-focused technical documentation, in-app guides, multimedia tutorials, and release notes for a SaaS product. Collaborate with product managers, engineers, and stakeholders to gather information, keep docs current, run usability testing, manage repositories/version control, and optimize documentation processes to improve product adoption and user experience.

Provide L2/L3 support for LRN's proprietary applications to Spanish-speaking enterprise customers: handle campaign setup, reporting, user data, system emails, train administrators, manage tickets, escalate issues, document solutions, and maintain quality and customer communication.