Top Tech Jobs & Startup Jobs in Mumbai

The role involves managing day-to-day operations to meet Quality KPIs, collaborating with various departments to enhance customer experience, handling escalations for swift resolutions, preparing reports on performance metrics, developing quality assurance strategies, auditing vendor compliance, managing vendor relationships, and leading special projects to improve overall customer satisfaction and operational efficiency.

The role involves developing and implementing Enterprise Risk Management initiatives, collaborating with cross-functional teams to identify and prioritize risks, utilizing data for risk assessment, monitoring emerging risks from industry trends, and managing risk reporting processes. Guidance and team collaboration for continuous improvement in risk management practices are key responsibilities.

The Consultant in Sports Operations will ensure users have a smooth experience during contests by managing the user journey, verifying match events, coordinating tasks, creating fantasy sports tours, and maintaining player data. The role involves working shifts and weekends.