Top Tech Jobs & Startup Jobs in Mumbai

Own post-sale relationships for enterprise retail accounts, including onboarding, adoption, operational and business reviews, escalations, renewals, and expansion. Translate client needs into product and engineering requirements, drive issues to resolution, build data-led adoption reporting, and use AI for analysis, automation, and client materials. Travel to client sites across the region for go-lives, reviews, and relationship building.

Provide technical product support by monitoring applications, diagnosing production issues, analyzing logs, resolving customer escalations, and meeting SLAs. Document troubleshooting in an AI-searchable knowledge base, perform code fixes and health checks, automate reporting and maintenance, and develop monitoring and anomaly detection. Partner with developers, product, and business teams to improve products, implement AI-assisted support workflows, and train customers during onboarding and ongoing use.