Top Tech Jobs & Startup Jobs in Mumbai

As a Teammate at TaskUs, you will participate in coaching and wellness sessions, attend resiliency trainings, and engage in a culture of awareness regarding graphic content. This role prioritizes employee well-being, ensuring employees are informed of the potential psychological effects of their work.

As a Quality Analyst, you will ensure exceptional customer experience by adhering to Quality Guidelines and exceeding client KPIs. You'll participate in training, maintain confidentiality of data, and provide feedback for improvements. The role requires strong communication skills, technical proficiency, and a focus on customer satisfaction while handling cyclical schedules.

As a Quality Analyst, you will ensure top-quality customer service by monitoring and evaluating calls, adhering to Quality Guidelines, and providing actionable feedback. You will maintain confidentiality, participate in training programs, and strive for high customer satisfaction and performance metrics compliance. Problem-solving and critical thinking are crucial for success in this role.