As a Quality Analyst at TaskUs, you will conduct quality audits, coach teammates for performance growth, report metrics, and participate in strategic projects. You will analyze quality issues, suggest improvements, and drive initiatives to enhance overall quality and efficiency in operations.

Top Skills: ExcelGoogle Sheets

TaskUs

Team Leader

2 Days Ago

Navi Mumbai, Thane, Maharashtra, IND

Junior

Other

As a Team Leader at TaskUs, you will manage a customer support team, ensuring they meet performance targets and provide excellent service. Responsibilities include coaching team members, maintaining schedules, handling HR-related issues, and creating performance reports. You must foster a positive environment and help develop your team's skills through regular training and recognition.

TaskUs

Director of Workforce

2 Days Ago

4 Locations

Senior level

Other

As the Director of Workforce, you will oversee workforce management operations, ensuring optimal staffing and revenue assurance across your region. You will work with stakeholders to resolve staffing concerns, implement effective scheduling strategies, mentor Workforce Managers, and drive the team to meet performance goals.

Top Skills: ExcelMS Office

TaskUs

Quality Analyst

2 Days Ago

Navi Mumbai, Thane, Maharashtra, IND

Junior

Other

As a Quality Analyst, you will conduct quality audits and evaluations, coach teammates, report performance metrics, and identify quality issues to improve processes. You will collaborate with team leaders and participate in strategic projects to enhance service quality and ensure adherence to defined standards.

Top Skills: ExcelGoogle Sheets

TaskUs

Quality Manager

4 Days Ago

Navi Mumbai, Thane, Maharashtra, IND

Mid level

Other

As a Quality Manager, you will monitor metrics, analyze performance data, implement quality improvement programs, and conduct audits. Your role involves mentoring teams and collaborating with stakeholders to enhance service quality and achieve performance objectives in a dynamic BPO environment.

TaskUs

Team Leader - Remote Desktop Support

4 Days Ago

Remote

Navi Mumbai, Thane, Maharashtra, IND

Mid level

Other

As a Team Leader Remote Desktop Support Technician, you will manage a team of remote technical support engineers, ensuring they meet service level agreements, resolving technical issues, and delivering excellent customer service to a global client base.

TaskUs

Senior Functional Analyst (Oracle Fusion Financials)

4 Days Ago

5 Locations

Expert/Leader

Other

The Senior Functional Analyst will develop, customize, maintain, and support Oracle Fusion Finance applications based on business needs. Responsibilities include designing technical documents, leading discussions with stakeholders, troubleshooting existing applications, and ensuring timely completion of tasks while documenting work.

Top Skills: OraclePl/SqlSQL

TaskUs

Team Leader - Arabic

4 Days Ago

Navi Mumbai, Thane, Maharashtra, IND

Entry level

Other

The Team Leader will oversee the daily operations of a team, ensuring effective customer service and performance standards are met. This role involves mentoring team members, coordinating tasks, and striving to exceed client expectations while upholding company values and culture.

TaskUs

IT Support Specialist

4 Days Ago

Navi Mumbai, Thane, Maharashtra, IND

Junior

Other

The IT Support Specialist provides technical support to staff, handling hardware and software issues, conducting tests, installing and maintaining systems, and ensuring customer satisfaction. Responsibilities include logging queries, troubleshooting malfunctions, and maintaining documentation for internal processes.

Top Skills: CC++Java

TaskUs

IT Support Specialist

4 Days Ago

Navi Mumbai, Thane, Maharashtra, IND

Junior

Other

The IT Support Specialist provides technical assistance to staff experiencing hardware or software issues, ensuring quality service and high customer satisfaction. Responsibilities include responding to inquiries, troubleshooting technology failures, conducting tests, maintaining documentation, and performing system upgrades and preventive maintenance.

Top Skills: Desktop Operating SystemsIt Systems And Equipment