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Define and maintain ServiceNow platform vision, standards, and governance. Provide architectural guidance, shape instance/integration/data governance, mitigate scalability/performance risks, influence executive stakeholders, and drive adoption of best practices across teams. Travel up to 50% may be required.

Own a portfolio of GCC accounts to drive AI-driven transformation—build multi-stakeholder account strategies, size ROI-based deals, orchestrate specialists, manage complex sales cycles, forecast pipeline, and drive post-close expansion across GCC CoEs and C-suite stakeholders.

Pre-sales technical consultant supporting solution sales: lead discovery workshops, deliver product demonstrations, answer technical questions, influence product roadmap, collaborate with sales/product teams, manage territory and pipeline, and represent the product at events.

Serve as the technical face of Platform and AI for solution sales: build POCs and accelerators, design agentic AI applications (multi-agent orchestration, RAG, prompt/context engineering), create reusable components, run discovery workshops and demos, advise on integrations, data pipelines, and security, and collaborate with sales, product, and services to scale regional capabilities.