Top Tech Jobs & Startup Jobs in Mumbai

Designs, develops, configures, integrates, and supports scalable ServiceNow applications and platform capabilities. Responsibilities include scripting, workflow automation, CMDB and CSDM support, REST and SOAP integrations, platform administration, upgrades, testing, deployment, troubleshooting, documentation, and production support. The role collaborates with stakeholders in Agile teams, contributes to DevOps and CI/CD practices, and ensures solutions meet security, governance, audit, and FedRAMP requirements.

Leads emerging product innovation from opportunity discovery through prototyping, pilots, product-market validation, commercialization, and scale. Owns AI, data, analytics, automation, and platform product strategies; establishes experimentation and stage-gate governance; develops investment cases and go-to-market plans; and aligns cross-functional teams and executives. Manages product leaders, builds incubation practices, and drives measurable customer, revenue, efficiency, and strategic outcomes.

Lead the User & Organization platform owning identity, access, and org lifecycle for a multi-tenant healthcare SaaS. Define roadmap, drive discovery, prioritize backlog, partner with engineering on APIs and RBAC, ensure NIST/HIPAA/HITRUST alignment, and work with internal and external stakeholders to deliver IAL/AAL-compliant identity and provisioning services.

Design, develop, and maintain enterprise-grade ServiceNow solutions (ITSM/ITOM/IRM/GRC/CSM/etc.) in a FedRAMP environment. Build workflows, integrations (REST/SOAP/MID/Integration Hub), maintain CMDB health, lead DevOps/CI-CD and ATF, conduct code reviews, mentor juniors, manage upgrades/patches, ensure platform security/compliance, and provide on-call production support.