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Develop, customize, integrate, and enhance Microsoft Dynamics 365 CRM solutions. Build plug-ins, workflows, custom components, Power Automate workflows, integrations, and data migration solutions. Troubleshoot technical issues, ensure scalable and secure implementations, collaborate with stakeholders, and support documentation, testing, deployment, and post-implementation activities.

Lead end-to-end CRM solution architecture using Microsoft Dynamics 365 and Power Platform. Design integration strategies, data models, governance, customisation plans, and scalable enterprise solutions. Translate business and technical requirements into practical architectures, guide implementation teams, ensure security and performance standards, and provide architectural documentation and stakeholder guidance.

Leads the technical development and delivery of Microsoft Dynamics 365 CRM and Power Platform solutions. Designs custom components, plug-ins, workflows, integrations, and business logic; guides development teams on architecture, security, performance, coding standards, and best practices. Reviews technical designs and code, supports troubleshooting and deployments, collaborates with functional and solution architecture teams, and ensures scalable, maintainable implementations.

Leads functional design and implementation of Microsoft Dynamics 365 CRM and Power Platform solutions across Sales, Customer Service, and Marketing. Responsibilities include process mapping, requirements gathering, configuration, functional documentation, testing, UAT, stakeholder engagement, user training, and guidance for technical and implementation teams.