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The Escalation Engineer will manage escalated support issues, collaborate with teams, and mentor support engineers while providing technical expertise.

As a Staff Engineer, you'll design and enhance Netskope's client software, addressing cloud access and data security challenges for enterprise users.

Senior SDET for Netskope's SWG Datapath Inline team: design, implement and maintain automated test frameworks; validate SWG, PKI, auth services, APIs and UI; perform performance and security testing; own E2E quality from feature testing through production monitoring; collaborate with developers, product and support on requirements, defects and customer escalations.

Lead and mentor engineers to build scalable, reliable hybrid cloud and on‑prem services. Own SDLC, CI/CD, automation, testing, observability, deployments, and performance/availability. Drive APIs, microservices, and infrastructure improvements while supporting production and on‑call rotations.

The Escalation Engineer at Netskope is responsible for managing escalated technical issues, collaborating with various teams, mentoring junior staff, and improving processes based on insights from incidents.

The Principal/Distinguished Engineer will lead the Inline CASB team in developing a high-performance CASB solution focused on traffic inspection, security, and application visibility while mentoring a top engineering team.

Design, provision, and manage scalable cloud infrastructure and Kubernetes clusters for an Agentic AI platform. Build and operate IaC (Terraform), CI/CD pipelines, observability, autoscaling, and release strategies, and provide operational support for large GPU-backed ML workloads. Improve reliability, deployment velocity, and performance of production systems.

Design, build, and implement scalable, reliable production infrastructure and automation for microservice-based systems. Lead architecture initiatives, mentor engineers, define service interfaces, and translate nonfunctional requirements into operational solutions.

Design, build, and own scalable automation and test solutions for endpoint and mobile client platforms. Create functional, regression, performance, and security tests; collaborate with engineering to replicate customer environments, implement quality processes, identify release risks, and own the release process.

Build and automate product pricing and FP&A reporting, create Excel models, develop Looker/Tableau reports, collaborate with product and cross-functional teams, use AI to automate operations, and handle ad hoc analytical requests to support product and PM leadership.