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Provides first-line technical support for Duck Creek applications by owning tickets, troubleshooting application, data, integration, configuration, database, cloud, authentication, API, and IIS issues. Documents incidents and resolutions, manages backlog and service standards, escalates complex problems, collaborates with development and infrastructure teams, and recommends improvements. The role also supports releases, monitoring, knowledge-base updates, and ongoing application support process enhancements.

Provides first-line technical support for Duck Creek applications, managing tickets, troubleshooting application, database, integration, authentication, and configuration issues, and documenting resolutions. The analyst investigates root causes, escalates complex problems, collaborates with development and infrastructure teams, supports releases and new features, monitors service delivery, reduces backlog, and recommends process improvements. The role requires strong SQL Server, Azure, IIS, SSO/SAML, API, PowerShell, XML/XSLT, and file-transfer troubleshooting skills.