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Provides expert functional application support for Duck Creek Reinsurance, owning complex client issues from investigation through resolution. Translates business requirements into specifications, configurations, defects, and enhancements; coordinates with Product, Engineering, Cloud Operations, and consultants; supports testing, releases, deployments, and stabilization. Monitors incidents and service performance, conducts root-cause and problem management, maintains knowledge documentation, communicates with clients, and mentors analysts.

Provides first-line technical support for Duck Creek applications by owning tickets, troubleshooting application, data, integration, configuration, database, cloud, authentication, API, and IIS issues. Documents incidents and resolutions, manages backlog and service standards, escalates complex problems, collaborates with development and infrastructure teams, and recommends improvements. The role also supports releases, monitoring, knowledge-base updates, and ongoing application support process enhancements.

Provides first-line technical support for Duck Creek applications, managing tickets, troubleshooting application, database, integration, configuration, and authentication issues, and escalating complex problems. Documents incidents and resolutions, monitors service delivery, reduces backlog, and collaborates with development and infrastructure teams on recurring issues and improvements. Requires hands-on experience with SQL Server, Azure, IIS, SSO/SAML, REST APIs, PowerShell, XML/XSLT, and related enterprise technologies.

Provides first-line technical support for Duck Creek applications, investigates and resolves application, database, integration, authentication, and configuration issues, manages support tickets, documents troubleshooting and resolutions, and escalates complex incidents. Collaborates with development and infrastructure teams, monitors service delivery, identifies recurring problems, supports releases and new features, and recommends improvements. Requires hands-on troubleshooting across SQL Server, Azure, IIS, APIs, SSO/SAML, file transfers, XML/XSLT, and PowerShell.

Provides first-line technical support for Duck Creek applications, managing tickets, troubleshooting application, database, integration, authentication, and configuration issues, and documenting resolutions. The analyst investigates root causes, escalates complex problems, collaborates with development and infrastructure teams, supports releases and new features, monitors service delivery, reduces backlog, and recommends process improvements. The role requires strong SQL Server, Azure, IIS, SSO/SAML, API, PowerShell, XML/XSLT, and file-transfer troubleshooting skills.

Upgrade Duck Creek client applications, assess release impacts, analyze custom and base code, debug issues, and develop workarounds. Use upgrade tools to create differential analyses and low-impact upgrade paths. Configure Policy, Claims, Party, and Loss Control applications; validate upgrades; identify automation opportunities; and collaborate with development, QA, support, technical leads, project managers, implementation teams, and customers. Mentor teammates and communicate risks affecting project schedules.

Lead and manage multiple agile engineering teams for a cloud-native SaaS platform. Own people management, strategic planning, resource and budget oversight, technical leadership, CI/CD and production quality, and stakeholder governance. Drive process improvements, risk/dependency management, and mentor team leaders while ensuring delivery of resilient, observable software with AI/ML integration.

The Principal Software Architect leads architectural practices across multiple teams, integrating modern technologies like AI/ML and cloud-native solutions while mentoring and collaborating on strategic initiatives.

Lead strategy for Platform Services domains (eventing, data movement, notifications, developer platform). Define roadmap, conduct market/competitive research, represent strategy to executives and customers, drive cross-product adoption, evaluate agentic AI opportunities, and partner with product owners and engineering on sequencing and launch readiness.

Manage and support Azure, AWS, Windows, and Linux environments: install, configure, automate, monitor, patch, troubleshoot, and document infrastructure. Provide on-call support, participate in projects, and collaborate to deliver secure, scalable cloud solutions.