Top Tech Jobs & Startup Jobs in Mumbai

Provide operational support and development for enterprise identity and access systems (Ping Identity/ForgeRock). Build features, perform unit testing, create QA test steps, update ITSM/process documentation, troubleshoot incidents, mentor juniors, and collaborate with global security, development, and product teams to improve authentication, SSO/MFA, and identity governance.

Lead and develop an offshore sales development team to drive high-volume inbound and outbound lead generation for US and EMEA. Own team performance, prospecting, CRM reporting, rapid lead follow-up (15-minute target), and cross-functional alignment with sales and marketing to meet/exceed lead targets.

Support and improve IT service management processes (incident, problem, change), coordinate with stakeholders to meet SLAs, drive continuous improvement, and ensure efficient delivery of technology services to clients.

Lead and manage end-to-end Service of Process operations, ensuring compliance, SLA adherence, and high accuracy. Drive process improvements, KPI monitoring, MIS reporting, stakeholder collaboration, and team development. Handle escalations, cross-jurisdictional coordination, and operational governance while maintaining productivity and service quality.

Manage corporate secretarial and administrative duties for a portfolio of companies across multiple jurisdictions, including incorporations and liquidations, organizing board meetings, preparing board packs and minutes, statutory filings, maintaining registers, client correspondence, drafting documents, updating trackers, and supporting MIS while ensuring audit-compliant, accurate, and timely deliverables.

Lead design and operation of a self-managed Enterprise MongoDB platform: set standards, own backups/restore, performance engineering, capacity planning, security hardening, incident leadership, documentation, and mentor junior administrators while partnering with infrastructure and application teams to standardize and automate operations.