Top Tech Jobs & Startup Jobs in Mumbai

Manage ocean freight export documentation, including invoices, packing lists, bills of lading, shipping bills, certificates, and letters of credit. Coordinate bookings, customs agents, shipping lines, transporters, overseas offices, and clients. Track shipments, resolve customs or documentation issues, support freight billing and accruals, and screen parties against sanctions requirements.

Coordinates import and export freight operations, including shipping documentation, export declarations, cargo tracking, billing information, routing, dispatching, rate quotations, and vendor and client communications. Selects profitable shipment methods while meeting customer requirements and ensuring timely delivery and service execution.

Prepares and verifies export documentation, including invoices, packing lists, air waybills, shipping bills, certificates of origin, and letters of credit. Coordinates cargo bookings, customs examinations, airline and ground-handler handovers, shipment tracking, proof-of-delivery collection, and export file management. Manages export licenses and incentives, handles dangerous-goods declarations, and resolves shipment discrepancies to prevent delays, demurrage, or offloading.

Leads strategic programs, cross-functional initiatives, process improvements, and operational performance reporting. Oversees customer support for international shipments, resolves service issues, monitors KPIs, develops workflows and playbooks, and partners with Operations, IT, Product, Customer Service, analysts, and account managers to improve service quality, customer satisfaction, efficiency, and profitability.

Supervise end-to-end air import operations, including shipment documentation, airline and broker coordination, customs clearance, delivery tracking, regulatory compliance, customer updates, exception resolution, recordkeeping, and billing support. The role requires strong logistics coordination, communication, problem-solving, and knowledge of air import processes within the freight forwarding industry.

Manage the full employee lifecycle, including recruitment, onboarding, contracts, employee relations, absence management, performance issues, terminations, training, and talent programs. Advise managers on workforce planning, employment legislation, compensation, benefits, and HR policies. Coordinate payroll, maintain employee records, produce HR metrics, support culture and engagement initiatives, and ensure employment practices comply with local regulations. Travel to other offices as required.