The Operations Specialist will manage billing processes, ensuring the accuracy of invoices and statements. This role involves monitoring system operations, reconciling discrepancies, and developing solutions for billing issues. The specialist will assist in testing new billing features and support the documentation needed for audits.

The Implementation Specialist will coordinate the installation of application changes, administer change control processes, support code deployments, and mentor junior staff. Key responsibilities include managing deployment requests, ensuring compliance with change management practices, resolving technical issues, and maintaining communication with management.