Handle inbound and outbound calls to process healthcare claims per process guidelines. Maintain customer satisfaction, update records, use company policies for resolutions or escalations, and meet SLA/TAT and quality standards. Develop basic claims administration knowledge, manage escalations, perform data entry, and support administrative customer-service activities.

Process claims in a non-voice healthcare BPO role, meet SLAs and productivity targets, adhere to quality and audit standards, learn and apply process requirements, and support team performance through coaching and metric management.

Lead technology consulting engagements by combining business analysis and technology implementation. Collaborate with clients to gather requirements, guide project teams, plan deliveries, and provide methodology expertise to ensure successful project outcomes.