Top Tech Jobs & Startup Jobs in Mumbai

Own mid-market and enterprise customer relationships, leading onboarding, product adoption, retention, renewals, and account growth. The role involves QBRs, customer health monitoring, churn-risk mitigation, upsell and cross-sell support, stakeholder engagement, and collaboration with Sales, Product, Engineering, and Support. The manager will track customer success metrics, maintain CRM records, present performance insights, and improve customer success processes, playbooks, and health-scoring models.

Manage bank reconciliations, treasury activities, current accounts, letters of credit, investments, and non-PO invoice posting. Use SAP FICO for financial transactions and reporting while applying analytical and problem-solving skills to finance and accounting operations.

Own email and SMS lifecycle marketing across multiple ecommerce brands using Klaviyo. Build automated journeys, segmentation, campaign calendars, and retention strategies; write copy; manage deliverability and integrations; analyze performance; conduct A/B testing; and optimize customer lifetime value, repeat purchases, and revenue.

Design and deliver AI-first customer experience solutions using AI agents, generative AI, conversational AI, voice AI, and workflow automation. Integrate solutions with CRM platforms, APIs, enterprise applications, and omnichannel channels. Translate business requirements into scalable technical solutions, collaborate with product and engineering teams, evaluate performance and reliability, troubleshoot integrations, and support testing, deployment, monitoring, and continuous improvement.

Develop and architect enterprise Salesforce solutions using Apex, Lightning Web Components, integrations, asynchronous processing, Platform Events, and Change Data Capture. Build scalable APIs, data synchronization, high-volume processing, and event-driven architectures. Implement Salesforce Data Cloud, Agentforce, and AI-powered experiences while ensuring security, governance, performance, and data quality. Collaborate with stakeholders in Agile environments and support migrations and enterprise integrations.

Develop scalable Salesforce applications using Apex and Lightning Web Components, build REST/SOAP integrations, and implement asynchronous and event-driven architectures. Manage high-volume data processing, migrations, governance, and performance optimization using SOQL and SOSL. Design Salesforce Data Cloud solutions and AI-powered experiences with Agentforce. Collaborate with stakeholders in Agile environments and support enterprise-scale integrations, automation, and customer engagement initiatives.

Lead internal audit, risk advisory, and IFC engagements while managing senior client relationships, account growth, proposals, engagement economics, and professional teams. Oversee risk assessments, process walkthroughs, control evaluations, RACM design, testing, remediation, and technology-enabled audit approaches. Present findings to Audit Committees and Boards, provide practical recommendations, and drive governance, risk mitigation, process improvement, and business development. The role requires extensive post-qualification experience and expertise in internal controls, SOX, COSO, PCAOB, and IIA standards.

Drive new client acquisition and revenue growth across industrial and engineered product segments. Responsibilities include prospecting, cold calling, client meetings, product presentations, site visits, proposal preparation, negotiations, lead and CRM management, order closure, account expansion, and sales forecasting. The role requires regular travel across India, coordination with technical and operations teams, and achievement of measurable sales and revenue targets.

Maps business processes, identifies gaps, designs improved systems, and implements automation using Python, pandas, and Excel. Builds recurring analysis and reporting automation, audits team workbooks and models for accuracy, and translates owner requirements into tested end-to-end solutions. The role requires strong analytical, communication, process-mapping, Excel, and Python skills, with business, manufacturing, or quantitative experience preferred.

Design, develop, and lead scalable Java backend and microservices solutions. Responsibilities include architecture, REST APIs, event-driven systems, cloud-native deployment, database design, concurrency, JVM and application performance optimization, production troubleshooting, code reviews, technical standards, mentoring, and cross-functional technical decision-making.