Lead and scale security engineering and 24/7 SOC operations for a US financial services firm. Architect cloud and hybrid security controls (AWS/Azure/OCI), run incident response, build threat intelligence and automation, manage vulnerability and detection programs, and lead security teams in India while advising executive leadership.

Manage onsite desktop and end-user support in Mumbai, leading a team to deliver SLAs, VIP support, endpoint compliance, device lifecycle and asset management. Drive AI/automation (Copilot, chatbots, Power BI, Nexthink) for ticket deflection, proactive remediation, and self-service. Oversee Microsoft 365, Intune/Autopilot deployments, ITSM administration, monitoring tools, and vendor coordination while acting as escalation point for critical incidents.