Top Tech Jobs & Startup Jobs in Mumbai

Lead third-line managed services for client networks: diagnose and resolve complex incidents, ensure SLA compliance, perform root-cause analysis, create knowledge articles, mentor junior staff, interface with vendors, support onsite/field engineering, drive automation and operational improvements, and participate in projects and disaster recovery testing.

Provide first-line monitoring and support for clients' collaboration, contact centre and voice systems in private/public cloud. Triage and resolve incidents, perform approved maintenance (patching/configuration), deliver phone/chat support, update knowledge articles, and identify process improvements to meet SLAs and enhance client experience.

Provide second-line network support: monitor, investigate, and resolve incidents to meet SLAs; manage escalations, changes, and monitoring; collaborate on automation and projects; coach L1 teams and support disaster recovery as needed.

As a Networking Managed Services Engineer (L2), you'll ensure operational IT infrastructure by monitoring and resolving technical incidents, supporting client requests, and collaborating with internal teams.

The Managed Services Cross Technology Engineer (L2) provides proactive IT service support, monitors incidents, resolves client requests, and contributes to change management processes.

Lead global compensation programs and processes, ensuring scalability, compliance, and alignment with business strategy while managing costs and enhancing employee experience.

As a Managed Services Engineer, you will handle client IT issues, monitor infrastructure, resolve incidents, and ensure smooth operations through proactive support.

The Security Remote Field Service Engineer (L1) provides remote technical support, diagnoses and resolves incidents, and maintains service level agreements, operating in an entry-level capacity.

As a Cross Technology Managed Services Engineer (L2), you will maintain IT infrastructure, address incidents, manage service tickets, ensure client satisfaction, and contribute to change management processes.

As a Technical Specialist, you will handle complex incidents in Managed Services, optimize processes, mentor junior staff, and ensure client satisfaction.