Performs ongoing production processing and basic operational content-writing tasks under direct supervision.

Provides administrative support for customer service processes by maintaining documentation, transmitting information to customers, entering data accurately into relevant systems, and complying with data privacy legislation.

Provide full-lifecycle insurance/pensions administration: process policy changes, valuations, quotations, corrections, and exception reports; answer member queries across channels within SLAs; follow quality and regulatory requirements; complete mandatory training; and report risks, complaints, and breaches.