Top Tech Jobs & Startup Jobs in Mumbai

Perform functional and visual testing of online courseware, report and retest bugs, liaise with product, design and instructional teams, provide QA sign-off or remediation recommendations, and help ensure timely, high-quality delivery.

Prepares and sends customer invoices, follows up on purchase orders and milestone billing, uploads invoices to customer portals, resolves billing queries, and supports account reconciliations, billing reports, and month-end close. Maintains accurate customer and billing records in NetSuite while collaborating with Sales, Customer Service, and Revenue Recognition teams to resolve discrepancies and contract-related adjustments.

Leads corporate IT operations and systems administration, including Active Directory, Windows Server, Microsoft 365, SharePoint, Intune, identity platforms, AWS, firewalls, endpoint security, SaaS tools, and ITSM processes. Oversees infrastructure reliability, user support, equipment logistics, compliance, policies, budgets, automation, incident management, and stakeholder communications. Builds and mentors the IT team while driving operational excellence and continuous improvement.

Provide L2/L3 support for LRN's proprietary applications to Spanish-speaking enterprise customers: handle campaign setup, reporting, user data, system emails, train administrators, manage tickets, escalate issues, document solutions, and maintain quality and customer communication.

Design and implement comprehensive test procedures and automation (functional, integration, system, regression, performance, AI-driven). Define test strategy, estimate schedules, own defect lifecycle, integrate Agentic AI for test generation/execution, and drive continuous quality improvements across assigned applications.

The Data Analyst will analyze data to provide insights for decision-making across pricing, go-to-market strategy, and revenue performance, collaborating with stakeholders.

Provide L2/L3 application support for enterprise customers (Japanese-speaking), manage tickets and stakeholder communications, perform minor system configuration and reporting, document solutions, and maintain quality and process improvements.

Provide L1 support for LRN's proprietary SaaS: handle customer tickets, assist program administrators, manage expectations and SLAs, perform content via in-house tools, train customers, document solutions, and escalate issues as needed.