Develops and manages multinational and corporate customer accounts through regular client engagement, retention, and business growth. Coordinates with product, sales, tender, and operations teams to develop trade lanes, submit RFQs and quotations, establish SOPs, and convert opportunities. Maintains daily Salesforce activity reporting, follows up on leads and proposals, meets KPIs, monitors customer satisfaction, and supports timely payment collection.

Manage key customer accounts, ensuring revenue targets are met through deep and cross-selling, while maintaining service delivery standards and customer satisfaction.