Provide advanced, client-facing technical support for a SaaS IT management platform. Diagnose complex application issues involving integrations, authentication, APIs, automation workflows, logs, and platform behavior. Advise enterprise customers on integrations, workflow optimization, and advanced features, while collaborating with Development and Customer Success teams. The role requires strong communication, troubleshooting expertise, SaaS application support experience, rapid technology learning, and availability for EMEA/APAC business-hour overlap.