Top Tech Jobs & Startup Jobs in Mumbai

Handles high-volume customer inquiries through phone, email, and other channels; provides accurate information about logistics services, resolves complaints, records interactions, and coordinates with internal teams. The role also supports upselling, process improvement, quality standards, service-level agreements, and performance targets while maintaining strong product and process knowledge.

Leads global business and tradelane development by executing product growth plans, pricing and go-to-market strategies, strategic RFQs, sales pipeline monitoring, and commercial enablement. Partners with product, sales, finance, marketing, and regional stakeholders to achieve revenue and volume targets, improve profitability, support tenders, maintain sales materials, and drive Power Trade Lane growth.

Manages sales responsibility and performance for a small customer portfolio. Develops sales strategies, manages customer relationships, identifies and negotiates business development opportunities, and works toward revenue targets and quotas. The role requires independent judgment within defined guidelines, effective communication, and collaboration across a global logistics organization.

Support regional Supply Chain Development to identify and quantify logistics opportunities, develop data-driven value propositions and presentations using analytics and modeling tools, engage customers and sales teams, produce reports and visualizations, and drive innovation and capability-building within SCD.

Provides post-onboarding customer experience support for Maersk customers, including customer channel management, case management, onboarding, relationship management, contract administration, and dispute resolution. Performs administrative and operational tasks independently within established guidelines, escalating complex issues when needed. Requires strong communication skills, German proficiency at B2 level, MS Office knowledge, and availability for European shifts.

Supports customer experience and administrative operations, including customer channel management, case handling, onboarding, relationship management, contracts, and disputes. Resolves routine customer issues, maintains accurate records, coordinates with internal stakeholders, follows standardized procedures, and escalates non-routine matters. The role also contributes to process improvements while ensuring accuracy, quality, compliance, and timely service delivery during an overnight shift.

Supports day-to-day customer experience operations, including channel and case management, onboarding, relationship management, contracts, disputes, and customer inquiries. Maintains accurate records, resolves routine issues, escalates complex matters, coordinates with internal stakeholders, follows established procedures, and contributes to process improvements while ensuring quality, compliance, and timely service delivery.

Leads Maersk’s regional claims department, overseeing cargo, freight, trucking, storage, customs, warehousing, and air transport claims. Establishes claims protocols, settlement authorities, exposure levels, databases, performance metrics, audits, and reduction initiatives. Manages escalations, legal counsel relationships, stakeholder communications, and operational best practices while advising leadership on claims trends and business impacts.

Resolves customer disputes related to invoiced shipments by investigating upstream processes, reviewing shipment history, deciding whether to accept, clarify, or reject claims, processing amendments, and communicating outcomes. The role requires accurate documentation, root-cause analysis, timely closure, strong customer focus, stakeholder coordination, analytical skills, and adherence to procedures and service targets.

Resolves customer disputes regarding invoiced ocean shipments by investigating upstream processes, reviewing shipment histories, deciding whether to accept, clarify, or reject cases, processing approved amendments, and communicating outcomes. The role identifies root causes, coordinates with stakeholders, maintains accurate documentation, and drives timely resolution within 24 hours while improving customer experience and preventing repeat disputes.