Top Tech Jobs & Startup Jobs in Mumbai

Supports customer experience and administrative operations, including channel and case management, customer onboarding, relationship management, contract and dispute activities, and query resolution. Maintains accurate records, coordinates with internal stakeholders, follows standardized procedures, resolves routine issues, escalates complex matters, and contributes to process improvements while ensuring quality and compliance.

Owns post-booking shipment file activities including creating bookings, managing documentation, updating systems, handling invoices, coordinating with Customer Service and FinOps, resolving customer queries and exceptions, and ensuring smooth end-to-end supply chain execution.

Lead technical product development and solution design across research, prototyping, testing, coding and design. Act as a senior individual contributor applying deep discipline knowledge, delivering solutions within defined boundaries, mentoring junior staff, and managing day-to-day priorities to influence tactical decisions.

Provides administrative and operational support within Maersk’s customer experience and logistics services functions. Work may include customer channel support, case management, onboarding assistance, relationship administration, contract and dispute support, and other standardized operational tasks. The role handles limited-scope work under supervision, follows established procedures, uses independent judgment within defined guidelines, and escalates non-routine issues.

Manage and optimize bunker fuel supply for a global fleet of 700+ vessels: ensure correct fuel grades and stock levels, coordinate stakeholders (trading, operations, deployment), run bunker-saving initiatives, support automation and optimization projects, maintain a 24x7 operations desk, and promote safety and continuous improvement.

Support and manage SCM operations and customer experience by coordinating with shippers and internal teams, resolving operational queries, managing onboarding and relationships, handling invoicing and FCR processes, coordinating customer channels and cases, and supporting contract and dispute activities. Bengali language proficiency required.

Manage end-to-end tender and contract lifecycle for SCM products: create and update contracts in SAP and Athena, ensure master data integrity, monitor data quality and KPIs, build rate templates, reconcile system interfaces, train stakeholders, and coordinate cross-functional teams to meet tender timelines and customer requirements.

Coordinate product enablement activities to equip sales, marketing, and support with training, tools, and communications. Create and deliver enablement materials, mentor junior staff, manage daily priorities, and apply practical methods to solve product-related problems within defined guidelines.

Lead OPEX capability building across Global Shared Services by deploying Lean/Six Sigma methods, coaching CI practitioners, embedding A3 problem solving, Visual Management, Kaizen and value stream thinking, and partnering with leaders to sustain improvements and link interventions to business KPIs.

Resolve customer invoice disputes for ocean shipments by investigating upstream shipment history, determining root cause, coordinating with internal stakeholders, processing system amendments, communicating resolutions to customers, and recording outcomes to prevent recurrence.