Top Tech Jobs & Startup Jobs in Mumbai

Owns catalogue master data, taxonomy, supplier onboarding, data governance, and system connectivity across source-to-pay processes. Identifies and delivers automation, AI, and agentic AI opportunities by translating business needs into requirements, solutions, tests, and implementation plans. Establishes value cases, baselines, KPIs, adoption measures, and benefit tracking while coordinating stakeholders across procurement, supply chain, suppliers, platform, and technology teams.

Own customer disputes end-to-end, communicate with global customers and stakeholders, resolve issues quickly, and deliver positive customer outcomes. The role requires empathetic communication, analytical problem-solving, process and compliance adherence, accurate documentation, and accountability for meeting resolution and first-time handling targets.

Leads strategic work placement and migration across global shared services locations. Manages large-scale transition projects, location optimization, stakeholder alignment, compliance, resource planning, impact analysis, and service delivery improvements. The role oversees offshoring, centralization, automation, and digitalization initiatives while ensuring timely execution, consistent work placement decisions, and effective communication with senior stakeholders.

Lead OPEX capability building across Global Service Centres by embedding Lean and Six Sigma practices, A3 problem solving, visual management, Kaizen and VSM. Design and deliver training, coach CI practitioners, build internal faculty, strengthen daily management and governance, and link capability deployment to real business KPI gaps and enterprise priorities to sustain end-to-end value stream improvements.

Builds and maintains customer relationships after onboarding by managing customer channels, cases, documentation, contracts, disputes, system updates, operational finance, and exception communications. Supports customer service teams with query resolution and issue handling while delivering responsive, detail-oriented service. The role requires strong customer and business understanding, organization, communication skills, English fluency, and the ability to work independently within defined guidelines.

Provides post-onboarding customer support for ocean logistics accounts, including customer channel management, case management, onboarding and relationship management, contract administration, and dispute resolution. The role requires fluent German at B2 level, strong written and verbal communication, MS Office proficiency, and availability for European shifts.

Manage indirect tax compliance across India-region entities, including preparing returns, reconciliations, tax payments, audit support, reporting, data quality, and process controls. The role supports process improvement, finance transformation, tax research, workflow monitoring, and stakeholder coordination with finance teams, service providers, auditors, and tax authorities. Responsibilities also include investigating tax account balances, maintaining filing evidence, and ensuring accurate, timely compliance delivery.

Manages qualified multi-product sales opportunities from identification through closure. Coordinates sales, product, operations, finance, legal, procurement, and customer stakeholders; develops win strategies, proposals, and solution plans; maintains CRM accuracy; monitors pipelines, forecasts, risks, and dependencies; supports customer presentations and commercial discussions; and reports on opportunity metrics, conversion, and win/loss performance.

Leads a 5–10-person legal team supporting high-volume review and negotiation of international transportation and logistics customer contracts. Provides guidance on complex agreements, develops team capability, ensures contracting quality and policy adherence, improves workflows and playbooks, and uses AI and operational data to increase efficiency. Partners with commercial, product, and legal stakeholders across multiple jurisdictions while balancing legal risk and business needs.

Manage major and shipment incidents involving chartered vessels, assessing operational, cargo, liability, insurance, and legal exposures. Coordinate investigations, surveys, evidence preservation, stakeholder communications, external counsel, and claims strategies. Handle charterer’s liability to hull claims, negotiate with vessel owners, terminals, stevedores, and vendors, support loss mitigation and recovery, interpret charter parties, and liaise with P&I clubs. The role requires maritime casualty, cargo claims, litigation, shipping operations, and international trade law expertise.