Manage the full customer journey for a portfolio of cloud security customers. Drive adoption, customer success plans, business outcomes, renewals, and expansion while serving as a trusted advisor. Lead executive and quarterly business reviews, manage risks and escalations, communicate product updates, and collaborate with technical, sales, and cross-functional teams. The role requires cloud security and SaaS experience, knowledge of AWS, Azure, and Google Cloud, strong communication, AI proficiency, and 30% travel.