Top Tech Jobs & Startup Jobs in Mumbai

Handle inbound calls from U.S. customers, provide product and service information, resolve inquiries, document interactions in a CRM, and drive sales through upselling. Meet individual and team sales targets while maintaining strong customer service in a fast-paced, rotational-shift environment.

Leads .NET software development teams, defining architecture and technical solutions while managing project delivery, Agile execution, risks, resources, and stakeholder communication. Provides technical coaching, code reviews, mentoring, and issue resolution. Oversees scalable, secure, and reliable applications using .NET, APIs, microservices, cloud, DevOps, and SQL Server technologies. Ensures projects meet scope, schedule, quality, cost, governance, and customer satisfaction objectives.

Make outbound calls to customers with reported technical issues, diagnose problems, provide troubleshooting guidance, document interactions, escalate unresolved cases, and follow up on resolutions. The role requires strong communication, patience, problem-solving ability, technical aptitude, and familiarity with CRM and call center tools. Previous technical support or customer service experience is preferred.

Manages and supports cloud-hosted and locally hosted databases, primarily SQL Server. Responsibilities include database design, security, backup and recovery, environment setup, high availability, disaster recovery, performance tuning, troubleshooting, system analysis, documentation, and 24x7 support. The role creates linked servers, develops proofs of concept, handles priority ServiceNow tickets, maintains database integrity, and leads or mentors junior database administrators while coordinating with IT teams and stakeholders.

This role involves leading Voice of Consumer programs, analyzing performance metrics, generating insights, and collaborating with teams to drive customer experience improvements.

The Process Manager is responsible for optimizing operations and enhancing efficiency through technology and data analytics in a global service environment.

Lead and manage global B2C social media ad campaigns across various platforms, optimizing for performance and conversions while navigating privacy challenges.

Design, optimize, and maintain RDBMS schemas and ETL pipelines to support mission-critical Power BI dashboards. Develop efficient SQL queries, stored procedures, and performance tuning. Collaborate with BI developers for data model integration, enforce data governance, and leverage Microsoft Fabric components to improve scalability and reporting reliability.

The role involves managing HR processes, performance management, coaching, and compliance, while leading operational improvements and ensuring employee satisfaction in a business environment.

Handle inbound US customer calls to provide product information, resolve issues, and aggressively upsell. Document interactions in CRM, meet sales targets, and work rotational shifts while maintaining product knowledge and professional service.