Top Tech Jobs & Startup Jobs in Mumbai

Leads and develops an Account Management team while managing strategic B2B client relationships. Responsibilities include account planning, retention and expansion, escalations, upselling, contract negotiations, performance analysis, reporting, and cross-functional collaboration. The role serves as a senior client contact, provides strategic guidance, and represents the company in meetings and industry events.

Own product outcomes for domain registration platforms across retail, reseller, and registry ecosystems. Lead registration, renewal, transfer, expiry, migrations, compliance requirements, domain operations, API improvements, customer discovery, roadmap prioritization, go-to-market collaboration, and fraud mitigation. Build prototypes with AI coding tools, manage multiple initiatives, and coordinate engineering, marketing, legal, internal teams, and registry partners.

Own complex technical escalations across VPS, dedicated, and advanced hosting environments. Troubleshoot Linux systems, networking, DNS, performance, Node.js, Next.js, and containerized applications. Partner with Product and Engineering on agentic hosting platforms, mentor T3 support teams, identify systemic issues, improve products, and create documentation and troubleshooting playbooks for emerging technologies.

Perform inside consultative sales via phone, chat, and email: discover customer needs, pitch solutions, manage pipeline, negotiate and close deals. Collaborate with Support, Product and Marketing, mentor new team members, gather customer feedback for product improvements, and drive acquisition and growth campaigns.

Lead and mentor engineering teams to design, build, and scale high-performance, distributed systems. Drive architecture, engineering excellence, predictable delivery, and AI-first practices by integrating LLMs and automation across the development lifecycle. Partner cross-functionally to balance short-term delivery with long-term technical investments and improve developer productivity and software quality.

Design and implement quality engineering strategies for AI-powered applications, LLMs, RAG pipelines, copilots, and autonomous agents. Build scalable Python automation frameworks, AI evaluation pipelines, synthetic datasets, and validation workflows. Test APIs, microservices, distributed systems, and agent orchestration while integrating quality gates into CI/CD. Validate vector databases, model behavior, safety, observability, reliability, performance, and cloud deployments across Docker, Kubernetes, and major cloud platforms.

Monitor, troubleshoot, and support on-premises and cloud infrastructure. Manage incidents, service requests, and changes through ServiceNow, develop automation scripts, maintain system documentation, and collaborate with engineering teams to sustain secure, high-performing systems and 99.9% uptime. The role includes Linux administration, web and database server management, infrastructure monitoring, storage administration, and participation in shifts and a 24/7 on-call rotation.

First-line technical support for customers across chat/call/email: troubleshoot DNS, domains, hosting, email and CMS issues; follow up, escalate, test products, report bugs, and suggest process improvements. Role works rotational 24/7 shifts.

Perform inside consultative sales via phone, chat and email: discover customer needs, pitch solutions, manage pipeline to hit revenue targets, collaborate with product/support/marketing, mentor teammates, gather customer feedback, and run sales campaigns to grow accounts.