Jobs at Station Satcom

Leads telecommunications returns merchandise authorization operations, overseeing the full return lifecycle, complex escalations, reverse logistics, equipment inspection and disposition, performance tracking, documentation, and continuous improvement. Partners with technical support, supply chain, logistics providers, and customers while training and mentoring support staff and reporting operational trends to senior management.

Provides Level 2 technical support for remote desktop services, servers, virtualization, domains, firewalls, cybersecurity tools, endpoint protection, and file replication. Resolves escalated issues, manages user access, installs servers and virtual machines, monitors security logs, responds to incidents, maintains IT products and infrastructure, and documents technical resolutions while collaborating with cross-functional teams.

Own the lifecycle, stability, security, documentation, and vendor management of core business applications, including the billing and purchasing platform. Lead AI projects from business case through production, managing agents, LLM integrations, APIs, governance, costs, performance, and adoption. Translate business needs into requirements, oversee migrations and integrations, maintain a prioritized AI roadmap, and coordinate stakeholders across global teams.

Oversee vessel-related IT operations, support, infrastructure, monitoring, asset management, documentation, and vendor coordination. Responsibilities include reviewing service tickets, resolving user hardware and software issues, managing Datto RMM monitoring, coordinating procurement and contracts, maintaining IT policies and inventory, and leading infrastructure upgrades and technology implementations. The role also drives continuous improvement across IT processes and service delivery.

Supports daily billing operations by monitoring billing inboxes, responding to customer queries, routing issues, coordinating with internal teams, uploading and verifying invoices on customer portals, maintaining records, tracking submissions, and preparing billing reports. Requires accuracy, organization, communication, follow-up, and familiarity with invoicing, finance processes, spreadsheets, and online invoice systems.

Coordinates sales activities, maintains CRM and customer records, prepares quotations and sales orders, manages purchase orders and vendor documentation, and maintains Excel-based MIS reports. The role will later transition into billing and accounting, supporting invoice preparation, billing documentation, accounting entries, and payment coordination. Requires strong English communication, basic accounting knowledge, attention to detail, follow-up skills, and the ability to manage multiple tasks.

Provide L1/L2 design, integration, configuration, troubleshooting and support for satellite communications (VSAT, L-band, LEO/MEO) across maritime, offshore and enterprise environments. Monitor terminals, remotely configure network devices, analyze RF and IP performance, support onboard installations, maintain ticketing documentation, escalate to OEMs, and participate in on-call rotation.

Monitor and manage CCTV systems and NVR/DVR infrastructure 24/7, diagnose and resolve first- and second-level CCTV and network issues, log and escalate incidents, coordinate field technicians, maintain asset inventory, run health checks and reports, and follow NOC SOPs and SLAs.

Lead sales for maritime connectivity solutions by hunting new customers, managing key accounts, developing regional sales strategies, negotiating contracts, building a sales team, and collaborating with technical teams to deliver VSAT, satellite and vessel IT solutions across shipping, offshore and ports.

Manage post-delivery customer relationships for maritime satcom and managed IT services: onboard customers, monitor health and SLAs, own escalations, run QBRs, drive adoption, surface feedback to product, and identify upsell opportunities while coordinating across Sales, Support, Managed IT and Product teams.