Provides Level 2 technical support for remote desktop services, servers, virtualization, domains, firewalls, cybersecurity tools, endpoint protection, and file replication. Resolves escalated issues, manages user access, installs servers and virtual machines, monitors security logs, responds to incidents, maintains IT products and infrastructure, and documents technical resolutions while collaborating with cross-functional teams.
Position Summary
The Technical Support Specialist (L2) – Product IT will provide advanced support for remote desktop services, server and virtualization environments, cybersecurity solutions, and related IT infrastructure. This role involves troubleshooting complex issues escalated from Level 1 support, ensuring system stability, security, and performance across various platforms and applications.
Key Responsibilities
• Troubleshoot and resolve complex issues related to remote desktop connectivity, performance, and functionality (L2 support for RDS).
• Handle escalations from L1 support requiring deeper technical expertise.
• Assist with user account setup, configuration, and access management for remote desktop environments.
• Regularly review security logs and respond to potential security incidents.
• Perform server installations, virtual machine (VM) installations, and manage domain infrastructure.
• Configure and maintain IT products including:
o Infinity (Standard / Plus / Cube)
o Infinity Virtualization (VM)
o Infinity Spectrum Service
o Infinity Data PIN creation from Hub
o Infinity VoIP Phones
o Angel (Cybersecurity)
o Marpoint Firewall
• Manage firewalls such as Netgear, Cisco Basic, MikroTik (Hex Lite, RB 750/951/1100), FutureKonnect, and HAMS.
• Oversee file replication processes using GTReplication.
• Deploy and monitor antivirus and endpoint security solutions: GT Sentinel, PortIT, Vanirlite AV, Datto EDR, CrowdStrike (incident ticket management).
Key Skills & Competencies
• Strong expertise in Remote Desktop Services (RDS) troubleshooting (Level 2 support).
• Hands-on experience in server/VM installation and domain infrastructure management.
• Knowledge of firewall configuration and management (Netgear, Cisco, MikroTik, Marpoint, FutureKonnect).
• Experience in cybersecurity monitoring and incident response.
• Familiarity with file replication systems and antivirus/EDR solutions.
• Analytical problem-solving skills with the ability to resolve escalated technical issues.
• Strong communication and documentation skills to interact with cross-functional teams.
Station Satcom Mumbai, Maharashtra, IND Office
Mumbai, India
Similar Jobs
Financial Services
Provides legal support for markets businesses handling derivatives, structured products, equities, prime brokerage, securities financing, foreign exchange, commodities, futures, and clearing transactions. Responsibilities include negotiating trading documentation, reviewing corporate authority documents, supporting remediation projects, analyzing deviations from templates, maintaining agreement data, and drafting notices, consents, and amendments. The role requires close collaboration with business, risk, operations, legal teams, clients, and external counsel across jurisdictions.
Top Skills:
Documentation Management SystemsShared Databases
Healthtech • Software • Analytics • Biotech • Pharmaceutical • Manufacturing
Leads Takeda India’s ethics and compliance program, translating global and regional priorities into country execution. Advises senior leadership on ethical decision-making, governance, risk management, and regulatory compliance. Oversees risk assessments, controls, training, communications, monitoring, investigations support, remediation, escalation, and local compliance committees. Leads and develops local E&C resources while promoting integrity, accountability, speak-up culture, and continuous improvement across the India organization.
Security • Cybersecurity
Own global revenue recognition under ASC 606 and accounting processes including commissions, COGS, and leases. Review tax provisions, returns, transfer pricing, and subsidiary filings; support external audits and cross-functional reporting. Lead accounting projects, process improvements, and AI-driven workflow automation. Requires a CA, Big 4 high-tech experience, strong US GAAP and revenue recognition knowledge, ERP experience, advanced Excel skills, and excellent communication.
Top Skills:
Ai Automation ToolsAsc 340-40Asc 606ExcelMS OfficeNetSuiteUs Gaap
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
