Teams at Station Satcom

Provides L2/L3 technical support for vessel IT, resolving escalated tickets, coordinating vendors, monitoring SLAs, managing incidents, and maintaining service continuity. Responsibilities include ticket oversight, customer communication, handovers, root-cause analysis, documentation, SOP development, major incident management, team training, and knowledge sharing. The role requires strong troubleshooting, stakeholder coordination, analytical, communication, and mentoring skills in a rotational-shift environment.

Supports the sales team with lead and enquiry management, customer communication, quotations, proposals, order processing, CRM updates, sales reporting, and follow-up activities. Coordinates across Sales, Finance, Operations, Technical, Procurement, and Management teams to ensure timely execution of customer requirements. Maintains accurate records, tracks opportunities and renewals, supports pipeline forecasting, and assists with customer retention, upselling, and cross-selling.

Provide L1/L2 design, integration, configuration, troubleshooting and support for satellite communications (VSAT, L-band, LEO/MEO) across maritime, offshore and enterprise environments. Monitor terminals, remotely configure network devices, analyze RF and IP performance, support onboard installations, maintain ticketing documentation, escalate to OEMs, and participate in on-call rotation.