Teams at Station Satcom

Leads telecommunications returns merchandise authorization operations, overseeing the full return lifecycle, complex escalations, reverse logistics, equipment inspection and disposition, performance tracking, documentation, and continuous improvement. Partners with technical support, supply chain, logistics providers, and customers while training and mentoring support staff and reporting operational trends to senior management.

Provides Level 2 technical support for remote desktop services, servers, virtualization, domains, firewalls, cybersecurity tools, endpoint protection, and file replication. Resolves escalated issues, manages user access, installs servers and virtual machines, monitors security logs, responds to incidents, maintains IT products and infrastructure, and documents technical resolutions while collaborating with cross-functional teams.

Own the lifecycle, stability, security, documentation, and vendor management of core business applications, including the billing and purchasing platform. Lead AI projects from business case through production, managing agents, LLM integrations, APIs, governance, costs, performance, and adoption. Translate business needs into requirements, oversee migrations and integrations, maintain a prioritized AI roadmap, and coordinate stakeholders across global teams.