Oversee vessel-related IT operations, support, infrastructure, monitoring, asset management, documentation, and vendor coordination. Responsibilities include reviewing service tickets, resolving user hardware and software issues, managing Datto RMM monitoring, coordinating procurement and contracts, maintaining IT policies and inventory, and leading infrastructure upgrades and technology implementations. The role also drives continuous improvement across IT processes and service delivery.
The Managed -
Vessel IT is responsible for overseeing IT operations,
support, and infrastructure related to vessel systems.
The role ensures smooth day-to-day functioning, timely
resolution of issues, vendor coordination, and
proactive monitoring of IT services. The position also
drives process improvements and implementation of new
technologies to strengthen the organization’s IT
capabilities.
Key
Responsibilities
- Conduct
monthly reviews of IT service tickets and
perform daily follow-ups on pending issues.
- Drive
continuous improvement initiatives across IT
processes, tools, and service delivery.
- Maintain
accurate and updated IT documentation, policies, and
requirements.
- Coordinate
with external vendors for IT support,
procurement, and service contracts.
- Manage IT
assets, inventory, and ensure proper lifecycle
management.
- Oversee Datto
RMM monitoring systems for proactive issue
resolution.
- Provide user
support for hardware, software, and connectivity
issues.
- Lead the
implementation of new IT infrastructure, office
systems, and technology upgrades.
Requirements
- Experience within 5-8 years
- Strong
knowledge of IT infrastructure, systems
administration, and asset management.
- Experience
with RMM tools (Datto preferred) and IT
monitoring solutions.
- Problem-solving and
analytical abilities to manage complex IT
issues.
- Excellent
communication and coordination skills for vendor and
user interaction.
- Strong
documentation and reporting skills.
- Team collaboration and mentoring capability.
- Ability to
lead projects and implement new IT solutions
effectiProactive
approach with a focus on continuous improvement.
Preferred Qualifications:
• Bachelor’s degree in IT, Computer Science, Electronics, or related field.
• Relevant certifications in networking, IT support, or service management are preferred.
Station Satcom Mumbai, Maharashtra, IND Office
Mumbai, India
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