Ericsson
Ericsson Innovation & Technology Culture
Frequently Asked Questions
Employees at Ericsson say they are equipped with modern, industry-relevant technologies that support how they work day to day, from collaboration tools and cloud platforms to advanced network infrastructure and software environments. They highlight the ability to work on technologies shaping global connectivity, including 5G, cloud-native systems, and network automation, as a key reason they can do meaningful, future-focused work.
They describe an environment where engineering, data, and design are increasingly connected, helping reduce friction and improve how teams build, test, and deploy solutions. Access to evolving tools and platforms allows employees to stay close to industry standards while continuously developing their technical skills.
What stands out is the combination of scale and innovation. Employees are not only using modern tools, but applying them to real-world challenges at global scale, supporting critical infrastructure and enabling connectivity across markets. This creates opportunities to work on complex problems that have tangible impact.
Leadership reinforces this by continuously investing in core platforms, modernising systems, and ensuring technology environments are secure, stable, and scalable. Ongoing improvements are shaped by both business needs and employee feedback, helping create a technology landscape that enables productivity, collaboration, and long-term innovation.
Ericsson Employee Perspectives
Fabio Cerone, Managing Director, EMEA Telco business unit, AWS, says: "Ericsson's launch of Agentic rApp as a Service represents a major milestone in the telecom industry, combining Ericsson's proven telecom leadership with AWS leading cloud and AI capabilities. This as-a-Service model transforms how communications service providers can consume network automation expertise on-demand through AWS. CSPs can now accelerate their journey to autonomous networks while focusing resources on delivering exceptional customer experiences. This collaboration demonstrates how AWS and industry leaders like Ericsson are transforming telecommunications through intelligent and scalable solutions."
James Crawshaw, Practice Leader, Omdia, says: “While many in the market now claim to provide rApps, only a small number have demonstrated successful, production-level deployments with ORAN-compliant interfaces. And no other vendor offers a comparable rApp-as-a-Service solution. These two aspects create a real distinction, setting this new offering apart.”
Jean-Christophe Laneri, Head of Cognitive Network Solutions, Ericsson, says: “Our Agentic rApp as a Service represents a significant milestone in our vision for autonomous networks. By harnessing Agentic AI and AWS capabilities, we reduce operational complexity and empower CSPs to focus on delivering enhanced network experiences. This launch is a testament to our commitment to innovation and partnership."
The new rApp aaS, hosted on AWS, connects to the Non-RT RIC (RAN Intelligent Controller), within the service management and orchestration (SMO) framework via the R1 interface – the open, standardized interface defined by the Open RAN Alliance that connects the global innovation ecosystem to a CSP’s network.
This launch builds on Ericsson’s long experience in delivering AI-driven network optimization - demonstrating a reduction in optimization time, capacity increase, and improvement in user experience in numerous real-world deployments.
Ericsson AI solutions for network optimization currently handle more than 100 million AI inferences daily across 11 million cells serving more than 2 billion subscribers. By combining Ericsson’s expertise with AWS cloud capabilities and Agentic AI capabilities, rApp aaS enables CSPs to get the benefit of rApps with increased flexibility and elasticity without heavy upfront capital investment.
