Jobs at abcoffee

Lead the end-to-end learning and development function across pan-India cafe outlets. Responsibilities include creating training strategies, onboarding baristas, developing SOPs and learning materials, conducting assessments, managing competency and individual development plans, maintaining training MIS, and supporting internal promotion pipelines. The role requires extensive travel, stakeholder coordination, and consistent execution of operational, service, grooming, and product training standards across regions.

Conduct internal and store audits across cafe outlets, reviewing cash handling, POS transactions, inventory, expenses, purchases, and operational controls. Identify discrepancies, financial leakages, and control gaps; reconcile stock records; prepare audit reports; recommend corrective actions; and coordinate with Finance and Store Operations to resolve observations. Perform surprise audits and track recurring issues while supporting preventive control implementation.

Identify expansion opportunities through market research, competitor analysis, and location feasibility assessments. Build relationships with landlords, brokers, property owners, and vendors; generate leads through field visits and networking; evaluate commercial viability; explore partnerships; coordinate expansion initiatives; and maintain lead pipelines and progress reports.

Tracks business performance metrics across outlets, cities, and sales channels; analyzes sales, pricing, discounts, retention, and campaigns; builds dashboards and reports; conducts root cause analysis; evaluates initiatives; and collaborates with Operations, Product, and Marketing teams to support data-driven decisions.

Develops brand and marketing assets across social media, digital campaigns, print, in-store branding, launches, events, promotions, and internal communications. Translates briefs into visual concepts, maintains brand consistency, supports photoshoots and campaign execution, and manages multiple creative deliverables. Requires strong knowledge of branding, typography, composition, visual hierarchy, Adobe Creative Suite, and portfolio-based design experience.

Leads the organization’s legal, litigation, compliance, licensing, regulatory affairs, contract review, and legal risk-management framework across a multi-location F&B, QSR, and retail business. Manages external counsel, litigation strategy, statutory compliance, licenses, government liaison, regulatory inspections, commercial agreements, legal records, dashboards, and governance processes while advising leadership and cross-functional teams on business expansion and legal risks.

Leads strategy and execution for multi-city new store rollouts, managing schedules, budgets, vendors, governance, risks, and launch readiness. Partners with cross-functional teams, builds scalable project frameworks, optimizes capital expenditure, tracks performance through leadership dashboards, and develops a high-performing Projects team. The role requires ownership of nationwide expansion delivery, stakeholder alignment, vendor accountability, and continuous improvement.

Leads abcoffee’s growth and business development strategy, including strategic partnerships, revenue opportunities, new channels, GTM initiatives, campaigns, forecasting, and performance measurement. Owns growth targets and commercial negotiations while coordinating cross-functional execution with Operations, Marketing, and Technology. Builds and mentors the Growth/Business Development team, develops dashboards and business cases, and presents performance and growth plans to senior leadership.