Tracks business performance metrics across outlets, cities, and sales channels; analyzes sales, pricing, discounts, retention, and campaigns; builds dashboards and reports; conducts root cause analysis; evaluates initiatives; and collaborates with Operations, Product, and Marketing teams to support data-driven decisions.
Role Overview
We are looking for a Business Analyst to work closely with the Central Operations and Product teams. The role involves tracking business performance, analysing data, identifying improvement opportunities, and supporting data-driven business decisions.
Key Responsibilities
- Track key business metrics such as Revenue, Orders, AOV, Contribution Margin, Retention, and Customer Complaints.
- Monitor performance across outlets, cities, and sales channels (App, Swiggy, Zomato, POS, and Subscription Cards).
- Analyse sales trends, pricing, discounts, and campaigns to identify opportunities for business growth.
- Build and maintain dashboards, trackers, and regular performance reports.
- Conduct root cause analysis to identify performance gaps and suggest improvements.
- Evaluate the impact of business initiatives, product changes, and promotional campaigns.
- Work with Operations, Product, and Marketing teams to track and execute business initiatives.
Required Skills & Qualifications
- Bachelor's degree in Engineering, Business, Economics, Statistics, or a related field.
- 1–2 years of experience in Business Analytics or a similar role.
- Strong knowledge of Advanced Excel (Pivot Tables, SUMIFS, COUNTIFS, XLOOKUP, etc.).
- Working knowledge of Power BI or Tableau.
- Strong analytical and problem-solving skills.
- Good communication skills and the ability to work with cross-functional teams.
Key Competencies
- Strong analytical and business understanding.
- Attention to detail.
- Ownership and willingness to take initiative.
- Ability to work in a fast-paced environment.
abcoffee Mumbai, Maharashtra, IND Office
Mumbai, India
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