Senior Process Manager

We are looking for a senior learning professional with strong experience in manager and leadership development within an ITES / knowledge-services environment. This role is responsible for end-to-end ownership of leadership learning interventions — from diagnosing capability needs and designing customized programs to delivering high-impact sessions, managing stakeholders, and measuring learning impact.

The role partners closely with business leaders, HR, and senior stakeholders to build leadership capability that directly supports business outcomes.

• End-to-End Program & Content Ownership
  • Design and develop custom leadership and manager development programs across levels (mid to senior leaders).
  • Create comprehensive learning assets including facilitator guides, participant workbooks, case studies, simulations, assessments, and reinforcement tools.
  • Ensure content is practical, context-specific (ITES / analytics / BFSI), and grounded in adult learning principles.
  • Build structured learning journeys with effective post training measurement.

• Training Delivery & Facilitation
  • Facilitate high-impact classroom and virtual sessions with strong executive presence.
  • Lead group discussions, case analyses, role plays, and reflective learning with senior audiences.
  • Adapt facilitation style to diverse cohorts, geographies, and leadership maturity levels.
  • Create safe, engaging learning environments that enable honest dialogue and behaviour change.

• Program Management & Learning Impact
  • Manage the complete program lifecycle including pre-work, participant communication, delivery logistics, and post-training reinforcement.
  • Partner with managers to support on-the-job application of learning.
  • Define and track learning success metrics; conduct post-training evaluations and impact assessments.
  • Present learning outcomes, insights, and recommendations to stakeholders for continuous improvement.

• 8 to 10 years of experience in corporate training with min 5 years of that experience in training delivery for managers and leaders, preferably in ITES, Analytics, BFSI, or consulting environments
• Proven experience designing and delivering programs for managers and senior leaders
• Demonstrated ownership of end-to-end learning programs
• Relevant certifications in training, coaching, facilitation, or OD are desirable

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.