Manage day-to-day operational and tactical aspects of customer-facing IT projects in a Professional or Managed Services environment. Lead multisite deployments across networking, storage, virtualization, cloud, security, and collaboration domains. Track schedules, risks, finances, resources and deliverables; communicate with customers and stakeholders; produce documentation, reports and financials (preferably in Clarity). Utilize PM tools and methodologies to ensure quality and profitability.
Job Summary & Responsibilities
- 3+ years of experience as Associate Project Manager or Project manager /equivalent.
- Experience in a Professional Services or Managed Services environment is required (***critical: must have led external customer facing projects not internal operational projects)
- Good to have experience supporting Global Financial customers
- Networking, Storage, Virtualization, Cloud, Security or Collaboration (Unified Communications) Project Management experience required
- Multisite deployment experience (Wireless, Wi-Fi, POS, etc.)
- Knowledge of both the theoretical and practical aspects of project management
- PMP and/or CAPM certification is desired
- Understanding of financial processes; ability to understand, analyze and create financial reports preferably in Clarity
- Extensive experience with people management, strategic planning, and change management
- Proven experience with risk management; demonstrated ability to communicate appropriately to leadership
- Understanding of and the ability to utilize the process of stakeholder analysis
- Ability to work independently and aggressively track to project timelines
- Excellent documentation skills and attention to detail
- Ability to communicate well with customers and co-workers
- Experience in effectively influencing and leading personnel and the ability to write business reports in a well-organized manner
- Strong team building skills
- Excellent problem solving, and critical thinking skills
- Demonstrated communication skills (written, verbal, and presentation)
- Proficiency with project management software
- Manages the day-to-day operational and tactical aspects of multiple and large complex projects with multiple work streams.
- Ability to create in depth WBS with interdependencies and a defined critical path
- Demonstrates excellent verbal and written communication skills; Develop and execute an efficient internal and external communication strategy for ensuring communication with all levels of management within the team
- Monitor and report on project progress to stakeholders
- Build and strengthen relationships with the customer and stakeholders (internal and external)
- Responsible for creation and maintenance of resource plans ensuring effective resource allocation and distribution across portfolio of projects
- Utilize project management tools and techniques to improve execution and drive efficiencies.
- Implements engagement review and quality assurance procedures in accordance with our methodology
- Ensure profitable and successful execution of all assigned engagements as measured by regional goals and customer feedback
- Proactively manage changes in project scope
- Effectively create and execute risk management plans
- Manage and analyze profitability, revenue, margins, bill rates and utilization across projects
- Understand and manage key project financial components to ensure projects are delivered within budget
- Responsible for quality and timely execution of deliverables across projects
World Wide Technology Mumbai, Maharashtra, IND Office
Mumbai, India
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