Jobs at World Wide Technology

Manage day-to-day operational and tactical aspects of customer-facing IT projects in a Professional or Managed Services environment. Lead multisite deployments across networking, storage, virtualization, cloud, security, and collaboration domains. Track schedules, risks, finances, resources and deliverables; communicate with customers and stakeholders; produce documentation, reports and financials (preferably in Clarity). Utilize PM tools and methodologies to ensure quality and profitability.

Lead customer-facing, multisite IT infrastructure projects in a Professional/Managed Services environment. Manage scope, schedule, risks, resources, finances, and stakeholder communications. Ensure quality delivery, profitability, and timely execution while mentoring teams and using project management tools and financial reporting (preferably Clarity).

Manage and support professional services partner relationships in India: vet partners, assist with partner quotes and SOW negotiations, handle escalations and deactivations, ensure India-specific compliance, and evangelize the partner program across the region.

Handle customer requests for quotes, orders, product information and tracking. Maintain account and OEM product knowledge, use WWT tools and partner apps to build/validate configurations, manage quotes/orders, leverage promotions, support partner registration, identify upsell opportunities, produce reporting, and assist in onboarding and mentoring new sales ops staff.

Manage full recruitment lifecycle for contract roles in India: source, screen, post jobs, track applicants in Bullhorn, coordinate with resource managers, conduct prescreens and technical interviews, build candidate relationships, and drive strategic sourcing initiatives to support Global Resource Management.

Provide Tier 2 support for Microsoft 365 and Windows endpoint/server environments, resolving incidents and service requests within SLAs, monitoring systems, managing tickets and escalations, supporting identity and endpoint security, documenting resolutions, and collaborating with Tier 1/3 and vendors while following ITIL processes.

Design, develop, deploy, and maintain Oracle SOA composites (BPEL, JCA adapters, Enterprise Scheduler). Build and support integrations, debug production issues, create technical documentation, write/consume SOAP and REST services, and use SQL/PLSQL for data validation. Work in Agile teams and collaborate with analysts and architects.

Lead technical pre-sales for modern data center infrastructure: design solutions, size stacks, build BOM/BOQ, run POCs/demos, create proposals and presentations, advise customers and support sales to close enterprise and HPC hybrid-cloud deals.

Develop and document professional services scopes: perform discovery, create SOWs, estimates, WBS and budgets for IT infrastructure engagements (networking, digital workspace, mobility). Collaborate with sales, engineers, and services stakeholders, present proposals to clients, revise scope/fees, and ensure engagements are delivery- and profit-ready. Remote role requiring set IST/MST working hours and video conferencing.

Serve as a senior functional SME for Oracle Cloud and R12 financial modules (O2C, P2P, Projects). Own complex incidents, stakeholder communication, mentoring, configuration, testing, integrations, reporting (OTBI/BI Publisher), SQL-based analysis, quarterly updates/patching, and continuous improvement including AI-led productivity initiatives.

Develop, support and maintain Oracle EBS R12 and Oracle Cloud ERP technical solutions for Finance modules. Build PL/SQL packages, reports, data models, and integrations; troubleshoot production issues; participate in testing, documentation, and cloud/patch updates while collaborating with analysts and senior developers.

The Level 2 Azure Support Engineer provides technical support for Microsoft Azure services, resolving incidents, managing service requests, and monitoring environments. The role involves collaboration with other engineers and requires strong Azure infrastructure knowledge, troubleshooting skills, and teamwork.

Serve as the primary functional SME for Oracle Cloud PPM: gather requirements, design and configure Project Costing/Billing solutions, lead testing and UAT, provide day-to-day support, run root-cause analysis, coordinate upgrades/patches, maintain documentation, drive training, and support data migration and reporting using OTBI/BI Publisher and SQL.

Design, develop, and maintain full-stack applications and databases; integrate AI capabilities; participate in Agile ceremonies, testing, release planning, and provide post-production support including periodic on-call rotation.

Source, screen, and pre-qualify IT candidates for contract roles across India; coordinate with resource managers, conduct prescreening and technical interviews, maintain candidate relationships, attend cadence calls, and execute WWT recruitment and staffing initiatives while researching new sourcing strategies.

Provide L3/L4 Azure support and operations for multi-tenant environments: monitor and maintain Azure IaaS/PaaS, respond to incidents and on-call rotations, drive priority incident escalations and RCAs, automate operational tasks, optimize costs, enforce governance and security controls, collaborate with Microsoft/vendors, engage clients and stakeholders, and maintain documentation and runbooks.

Lead high-volume full life-cycle recruiting and strategic resourcing initiatives across India. Consult with account teams and clients, source and vet candidates (entry to director), manage partner relationships, negotiate fulfillment options, and oversee interview, offer, and pre-employment processes while maintaining candidate pipelines and SLAs.

Responsible for system administration, technical support, and infrastructure management in a 24x7 environment, focusing on Microsoft technologies and virtualization.

Lead network planning, design, implementation, and optimization for enterprise data center and campus networks. Create HLD/LLD, deploy Cisco routing/switching, SDWAN, automation, configuration management, upgrades, troubleshooting, and performance monitoring. Serve as post-sales consultant and research networking technologies to support client solutions.