Jobs at World Wide Technology

Provide intermediate Azure infrastructure support: troubleshoot VMs, storage, networking, identity (Azure AD), monitor/respond to alerts, fulfill service requests, manage tickets/SLA, escalate complex issues, assist with M365 user tasks, and follow ITIL processes while contributing documentation and process improvements.

Manage day-to-day operational and tactical aspects of customer-facing IT projects in a Professional or Managed Services environment. Lead multisite deployments across networking, storage, virtualization, cloud, security, and collaboration domains. Track schedules, risks, finances, resources and deliverables; communicate with customers and stakeholders; produce documentation, reports and financials (preferably in Clarity). Utilize PM tools and methodologies to ensure quality and profitability.

Lead customer-facing, multisite IT infrastructure projects in a Professional/Managed Services environment. Manage scope, schedule, risks, resources, finances, and stakeholder communications. Ensure quality delivery, profitability, and timely execution while mentoring teams and using project management tools and financial reporting (preferably Clarity).

Lead technical pre-sales for modern data center infrastructure: design solutions, size stacks, build BOM/BOQ, run POCs/demos, create proposals and presentations, advise customers and support sales to close enterprise and HPC hybrid-cloud deals.

Develop and document professional services scopes: perform discovery, create SOWs, estimates, WBS and budgets for IT infrastructure engagements (networking, digital workspace, mobility). Collaborate with sales, engineers, and services stakeholders, present proposals to clients, revise scope/fees, and ensure engagements are delivery- and profit-ready. Remote role requiring set IST/MST working hours and video conferencing.

Serve as the technical pre-sales architect for regional AI PODs: design end-to-end AI architectures (GPU clusters, networking, storage, MLOps, inference), validate solutions with NVIDIA and cloud partners, lead technical discovery and proofs-of-concept through the ATC, and ensure clean handoff to delivery while driving deal momentum.

Source, screen, and pre-qualify IT candidates for contract roles across India; coordinate with resource managers, conduct prescreening and technical interviews, maintain candidate relationships, attend cadence calls, and execute WWT recruitment and staffing initiatives while researching new sourcing strategies.

Responsible for system administration, technical support, and infrastructure management in a 24x7 environment, focusing on Microsoft technologies and virtualization.

Provide expert Level 3 support for CyberArk and One Identity PAM solutions: troubleshoot complex IAM/PAM issues, perform root cause analysis, manage deployments/upgrades, optimize performance, document procedures, and mentor Level 1/2 teams while ensuring security and compliance across enterprise multi-tenant environments.

Design, deploy, and troubleshoot enterprise wireless solutions (Juniper Mist, Cisco AireOS/IOS XE/EWC). Produce RF designs and assessments, implement wireless security (WIDS/WIPS), RTLS, QoS and wired network support. Create detailed network diagrams and low-level design documentation; communicate with stakeholders.

Serve as a senior functional SME for Oracle Cloud and R12 financial modules (O2C, P2P, Projects). Own complex incidents, stakeholder communication, mentoring, configuration, testing, integrations, reporting (OTBI/BI Publisher), SQL-based analysis, quarterly updates/patching, and continuous improvement including AI-led productivity initiatives.

Serve as the primary functional SME for Oracle Cloud PPM: gather requirements, design and configure Project Costing/Billing solutions, lead testing and UAT, provide day-to-day support, run root-cause analysis, coordinate upgrades/patches, maintain documentation, drive training, and support data migration and reporting using OTBI/BI Publisher and SQL.

Lead and develop a global Project Coordinator (PC) team within the PMO. Ensure PMO standards, financial hygiene, and delivery rigor across projects. Coach, mentor, and train PCs, manage staffing and utilization, oversee quality assurance of PC deliverables, track schedule/scope/financial performance, and collaborate with sales, solution leads, and delivery teams to drive continuous improvement and successful project outcomes.

Develop, support and maintain Oracle EBS R12 and Oracle Cloud ERP technical solutions for Finance modules. Build PL/SQL packages, reports, data models, and integrations; troubleshoot production issues; participate in testing, documentation, and cloud/patch updates while collaborating with analysts and senior developers.

The Level 2 Azure Support Engineer provides technical support for Microsoft Azure services, resolving incidents, managing service requests, and monitoring environments. The role involves collaboration with other engineers and requires strong Azure infrastructure knowledge, troubleshooting skills, and teamwork.