Jobs at World Wide Technology

Lead technical pre-sales for modern data center infrastructure: design solutions, size stacks, build BOM/BOQ, run POCs/demos, create proposals and presentations, advise customers and support sales to close enterprise and HPC hybrid-cloud deals.

Lead customer-facing, multisite IT infrastructure projects in a Professional/Managed Services environment. Manage scope, schedule, risks, resources, finances, and stakeholder communications. Ensure quality delivery, profitability, and timely execution while mentoring teams and using project management tools and financial reporting (preferably Clarity).

Manage day-to-day operational and tactical aspects of customer-facing IT projects in a Professional or Managed Services environment. Lead multisite deployments across networking, storage, virtualization, cloud, security, and collaboration domains. Track schedules, risks, finances, resources and deliverables; communicate with customers and stakeholders; produce documentation, reports and financials (preferably in Clarity). Utilize PM tools and methodologies to ensure quality and profitability.

Own the Qualtrics CX platform supporting a multi-organization Voice of Customer program. Build and manage surveys, digital intercepts, workflows, dashboards, integrations, and custom applications. Administer CX data architecture, ETL operations, relational data governance, consent management, and API-based data flows across Qualtrics, Salesforce, ServiceNow, Microsoft Fabric, and analytics tools. Troubleshoot production issues, lead QA and deployment monitoring, and advise stakeholders as the Qualtrics platform subject matter expert.

Coordinates domestic and international freight across EMEA and APAC, including obtaining quotes, routing shipments, preparing documentation, tracking deliveries, resolving exceptions, managing returns, and communicating with carriers and freight forwarders. Handles customs and trade compliance requirements, Salesforce cases, express carrier portals, and shipment investigations while supporting process improvements and service performance reviews.

Designs, implements, optimizes, and troubleshoots enterprise and data center networks for commercial clients. Develops high- and low-level Cisco network designs, leads deployments involving routers, switches, firewalls, load balancers, and related appliances, and performs upgrades and maintenance. Monitors network performance, resolves issues, researches networking technologies, and provides post-sales consulting. The role also requires network automation, configuration management, SD-WAN implementation, and customer collaboration.

Design, deploy, and troubleshoot enterprise wireless solutions (Juniper Mist, Cisco AireOS/IOS XE/EWC). Produce RF designs and assessments, implement wireless security (WIDS/WIPS), RTLS, QoS and wired network support. Create detailed network diagrams and low-level design documentation; communicate with stakeholders.

Lead and develop a global Project Coordinator (PC) team within the PMO. Ensure PMO standards, financial hygiene, and delivery rigor across projects. Coach, mentor, and train PCs, manage staffing and utilization, oversee quality assurance of PC deliverables, track schedule/scope/financial performance, and collaborate with sales, solution leads, and delivery teams to drive continuous improvement and successful project outcomes.

Provides Tier 3/Tier 4 escalation support for enterprise Microsoft infrastructure, resolving complex incidents across Active Directory, Exchange, SCCM, SQL Server, SharePoint, Windows Server, virtualization, and backup platforms. Manages patching, clustering, recovery, automation, problem management, and infrastructure maintenance. Supports clients, leads major incident resolution, maintains knowledge articles, mentors lower-tier staff, follows ITIL processes, and participates in a 24x7 on-call rotation.