Associate Project Manager, Client Services AP

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals.   We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success.  We grow together and are stronger together. 

What’s unique about this role?

Engaged in Client communication and Project Management for Intake, processing & Export of Client Data within Nuix, Relativity platforms.

What will this person do?

• Act as support resource within the eDiscovery Client Services team, helping develop and execute solutions for clients utilizing our eDiscovery services.
• Provide first level direct and professional communication, both written and oral, to clients in support of a variety of eDiscovery and review needs.
• Support and participate in eDiscovery and data management activities, including, but not limited to filing requests for data intakes, processing, filtering, Review & hosting support
• Hands-on Administration of Relativity-based hosted matters, including direct client support from review through to production, general Relativity support requests, search assistance, document Batch management, user Management
• Develop industry, process, and relevant product knowledge to provide consultative support needed per client needs.
• Work closely with client law firms and corporate clients to develop a firm understanding of a client’s technical requirements and objectives, translating those needs, to a team of internal technical and legal professionals.
• Maintain open communication with internal teams and external clients to provide continuous visibility into a project’s status through close tracking of project risks, scope changes, and general requirements changes during the Project.
• Mitigate project risk through frequent cross-functional interactions to discuss project challenges and setting realistic expectations with internal project teams, external clients, as well as 3rd party providers.

Bring your passion and together we will shine.   It would also be great if you have the following:

• Bachelor’s degree
• Certifications on database and data handling, preferred but not a mandatory requirement.  
• Minimum 2 years of experience within eDiscovery Client Services/Project Management and/or litigation/practice support department within a law firm
• Basic understanding of structured and unstructured data, metadata, storage and retrieval, databases.
• Exposed to Client management and project management experience working with legal industry professionals.
• Team player, able to effectively interact cross-functionally with a variety of individuals with different competencies and backgrounds.
• Self-propelled, must possess a strong desire to learn new skills and perform tasks with minimal supervision and oversight.
• Excellent written and verbal communication skills. Ability to interact and explain challenges faced during data handling to team members, through robust dialogue, facilitation, and persuasiveness. 
• Ability to engage across a range of backgrounds and levels of seniority with the ability to translate technical terms into language that non-technical persons can understand.
• Work flexible hours or rotational shifts to help support the demands of our eDiscovery business.
• Adhere to strict Data security policies & procedures defined by the Organization and ensure data security at all times.

Preferred Skills 

• Relevant experience utilizing eDiscovery technology & platforms such as Relativity, Nuix, Brainspace, Concordance, Ringtail, Service Now (Project management tool) is a plus.
• Familiarity with computer forensic tools is a good to have, but not required. (i.e., Encase, Forensic Tool Kit, MacQuisition, Cellebrite.).
• Understand proprietary software related to Data processing, Data Hosting and Time keeping.
• Develop or possess strong organizational skills and an extreme attention to detail.
• Proficiency with Windows and related software, such as Microsoft Excel, Power Point

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are! 

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best—shine.                      

This position will work for and be employed by Lighthouse's India subsidiary, which is an independent company located in India.