Jobs at Trip Jack Pvt Ltd

Leads end-to-end Corporate and Marine Travel Operations, including ticketing, servicing, cancellations, refunds, client support, supplier management, process improvement, automation, SLA performance, profitability, and P&L contribution. The role manages corporate and marine client relationships, operational budgets, risk controls, team productivity, service quality, and strategic growth while coordinating with airlines, GDS providers, vendors, and internal stakeholders.

Lead integrated marketing for TripJack’s Hotels business, developing promotional strategies, managing multichannel campaigns, coordinating hotel partner initiatives, and driving agent engagement and bookings. Own campaign execution across email, WhatsApp, social media, websites, landing pages, webinars, and events. Create marketing content and sales enablement materials, collaborate with business, sales, product, technology, and creative teams, monitor competitors, and report campaign performance using engagement, traffic, leads, bookings, and revenue metrics.

Acquire and onboard travel agency partners, manage existing relationships, achieve territory sales targets, promote travel products, conduct market visits, train partners on booking tools, provide post-sales support, and execute regional sales and branding campaigns. The role requires strong B2B travel sales experience, an established travel-agent network, account management skills, and extensive regional travel.

Lead domestic and international air ticketing operations covering ticket issuance, refunds, reissues, cancellations, schedule changes, escalations, and fare-rule compliance. Manage team productivity, quality, SLA/TAT adherence, training, and performance. Coordinate with airlines, consolidators, and GDS teams, handle complex cases, prepare MIS reports, resolve operational disruptions, and implement process improvements while ensuring compliance with airline policies, ADM requirements, BSP standards, and company SOPs.

Leads commercial performance improvement and sales transformation across India without directly managing regional sales teams. Diagnoses performance gaps, develops turnaround plans, improves sales productivity, standardizes processes and business reviews, strengthens CRM adoption, and coaches regional leaders. Drives strategic initiatives including market launches, product adoption, capability programs, cross-selling, channel development, and key-account growth. Uses dashboards and analytics to identify trends, recommend interventions, and measure transformation ROI. Requires extensive travel and strong senior-stakeholder influence.

Provide end-to-end support to travel partners through calls, email, and chat. Explain travel insurance products, assist with bookings, issue and amend policies, process cancellations, resolve complaints, maintain accurate interaction records, and coordinate with internal teams on escalated cases. The role requires insurance claims experience, familiarity with insurer or TPA portals, strong attention to detail, and a customer-focused approach.

Leads end-to-end corporate airline ticketing operations, including ticketing, reissues, refunds, cancellations, and schedule changes. Manages large teams, ensures compliance with airline policies and fare rules, monitors KPIs, prepares MIS reports, and drives process improvement and automation. Collaborates with airlines, GDS providers, and internal stakeholders to resolve operational issues, optimize workforce capacity, and maintain service quality, compliance, and customer satisfaction.

Manage multi-brand digital marketing across social media, PR, SEO, local search, and paid advertising. Develop content strategies, calendars, copy, and creative briefs; direct designers and agencies; manage publishing and community engagement; monitor media coverage and brand performance; optimize Google Business Profiles; coordinate SEO initiatives; and plan, track, and improve LinkedIn, Meta, and Google campaigns using performance data.

Process domestic and international LCC bookings through API integrations, validate passenger, fare, payment, and ticket information, issue tickets, and resolve booking failures and exceptions. Manage cancellations, schedule changes, amendments, booking queues, and operational records within SLAs. Coordinate with airlines, technology, product, customer support, and operations teams to address technical issues, maintain booking accuracy, follow airline policies, and improve booking success rates.

Manage end-to-end marine flight ticketing for seafarers and corporate clients, including reservations, fare quotations, ticket issuance, reissues, cancellations, refunds, schedule changes, and disruption handling. Use GDS platforms to identify cost-effective itineraries, interpret fare rules, maintain accurate PNR documentation, coordinate with airlines and clients, and meet service-level timelines. The role requires strong marine travel knowledge, attention to detail, multitasking, and effective client communication.

Provides priority support to B2B travel agents and key accounts for domestic and international air bookings. Handles ticketing, amendments, cancellations, refunds, reissues, schedule changes, rerouting, fare validation, waiver requests, escalations, and airline coordination. Applies fare rules and penalty structures, maintains case records, meets SLA and TAT targets, prevents ADM losses, and resolves complex itinerary and booking issues through calls, email, and CRM systems.

Manage domestic and international air ticketing, including bookings, cancellations, refunds, reissues, schedule changes, fare calculations, and EMD processing. Coordinate with airlines, consolidators, and GDS support teams while ensuring compliance with fare rules, BSP/ARC regulations, ADM policies, and company procedures. Track cases, prepare MIS reports, communicate updates to travel agents, and resolve complex booking issues within service timelines.

Manage end-to-end international SOTO and offshore air ticketing through Sabre GDS. Responsibilities include creating complex PNRs, issuing and reissuing tickets, processing refunds and exchanges, handling schedule changes and disruptions, calculating fares and penalties, coordinating with airlines and consolidators, monitoring queues, supporting travel agents, maintaining documentation, and ensuring compliance with fare rules, BSP regulations, and company SLAs.

Leads financial, operational, and compliance audits; develops risk-based audit plans; evaluates internal controls and governance; identifies risks and process gaps; recommends corrective actions; presents audit findings to senior management; tracks remediation; supports statutory and regulatory audits; and improves audit methodologies and processes.

Lead corporate and enterprise sales for TripJack in Mumbai by acquiring, managing, and expanding key corporate accounts. Build relationships across Admin, HR, Procurement, and executive stakeholders; navigate complex buying cycles; structure strategic deals; and collaborate with onboarding, operations, account management, finance, and product teams. The role requires a hunter mindset, commercial acumen, entrepreneurial ownership, and comfort operating in a fast-changing business environment.

Provides premium B2B support to travel agents and key accounts for domestic and international air bookings. Handles ticketing, amendments, cancellations, refunds, reissues, schedule changes, rerouting, fare validations, and waiver requests. Interprets airline fare rules, manages escalations, coordinates with airlines and suppliers, maintains case records, and resolves priority requests within SLA and TAT requirements. Requires GDS expertise, strong communication, problem-solving, customer service, and knowledge of travel booking platforms and office software.

Manage end-to-end recruitment for non-technology roles across multiple business functions. Responsibilities include partnering with hiring managers, developing sourcing strategies, screening and assessing candidates, coordinating interviews, managing offers and onboarding support, maintaining candidate pipelines, tracking recruitment metrics, updating ATS data, and supporting employer branding initiatives.

Manage domestic and international air ticketing through GDS and B2B travel platforms. Responsibilities include bookings, cancellations, refunds, reissues, fare calculations, EMD issuance, schedule-change handling, airline coordination, documentation, MIS reporting, and compliance with fare rules, BSP/ARC regulations, ADM policies, and company SOPs. Provide accurate, timely support to travel agents and internal teams while meeting SLA and turnaround requirements.

Leads end-to-end training and development programs for sales, travel, product, and operations teams. Designs sales, product, process, and SOP training; conducts training needs analyses; builds annual calendars; develops engaging learning content; facilitates classroom and virtual sessions; measures training effectiveness and ROI; collaborates with business leaders; and mentors training staff. Travel industry experience and knowledge of Amadeus, Galileo, and Sabre are preferred.

Manage end-to-end marine travel ticketing for seafarers and corporate clients, including flight searches, reservations, fare quotations, ticket issuance, reissues, cancellations, refunds, and schedule changes. Use GDS platforms to identify cost-effective itineraries, maintain accurate PNR and ticketing records, coordinate with airlines and clients, handle urgent requests, meet service-level timelines, and ensure compliance with fare rules and marine travel requirements.