Process domestic and international LCC bookings through API integrations, validate passenger, fare, payment, and ticket information, issue tickets, and resolve booking failures and exceptions. Manage cancellations, schedule changes, amendments, booking queues, and operational records within SLAs. Coordinate with airlines, technology, product, customer support, and operations teams to address technical issues, maintain booking accuracy, follow airline policies, and improve booking success rates.
About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Role: Travel Consultant – API Team (LCC Booking)
Location: Lower Parel, Mumbai
Experience: 2-4 years
Education: Graduate
Job Summary:
We are looking for an API Operations Executive to manage domestic and international LCC bookings received through API integrations. The role involves validating booking requests, issuing tickets, resolving booking exceptions, and ensuring seamless processing within defined SLAs. The ideal candidate should have strong knowledge of airline booking processes, attention to detail, and the ability to coordinate with airlines, technology, and operations teams to maintain high booking accuracy and operational efficiency.
Job Responsibilities:
- Monitor and process domestic and international LCC bookings received through API integrations.
- Validate booking requests, passenger details, fare accuracy, ticket status, and payment confirmations before ticket issuance.
- Issue tickets through airline portals and internal booking systems within defined SLAs.
- Handle booking failures, duplicate bookings, fare mismatches, payment discrepancies, and API exceptions.
- Coordinate with airlines, technology teams, and internal stakeholders to resolve booking-related issues.
- Manage booking queues to ensure timely processing and minimal turnaround time.
- Process cancellations, schedule changes, and booking amendments in accordance with airline policies.
- Identify and escalate API-related errors, technical issues, and booking anomalies to the relevant teams.
- Maintain accurate booking records and operational reports.
- Ensure compliance with airline policies, company SOPs, and quality standards.
- Collaborate with Product, Technology, Customer Support, and Operations teams to improve booking success rates and operational efficiency.
- Monitor airline notifications and operational updates affecting LCC bookings.
Required Skills & Qualifications:
- 2–4 years of experience in airline ticketing, travel operations, or API booking management.
- Hands-on experience with LCC airline booking processes.
- Familiarity with B2B travel platforms such as TripJack, TBO, Akbar Online, TravClan, or similar OTA systems.
- Good understanding of airline booking workflows, PNR lifecycle, ticket issuance, cancellations, and schedule changes.
- Basic knowledge of GDS (Amadeus, Sabre, or Galileo) is an added advantage.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to identify and resolve booking exceptions quickly.
- Excellent communication and coordination skills.
- Proficiency in Microsoft Excel and MS Office.
- Ability to work in a fast-paced, SLA-driven operational environment.
Similar Jobs
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Develop scalable backend payment software and cloud-native applications. Responsibilities include designing, coding, testing, deploying, and documenting solutions; participating in prioritization; reviewing code and automation; driving quality and technology standards; collaborating with product stakeholders; mentoring engineers; and improving development processes. The role focuses on Java, Spring Boot, DevOps, Oracle, automation testing, and secure financial transaction systems.
Top Skills:
Automation TestingCloud ComputingDevOpsJavaOracleSpring Boot
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Owns production readiness and lifecycle operations for payment platform services. Responsibilities include improving CI/CD pipelines, DevOps automation, monitoring, capacity planning, incident response, postmortems, resiliency, deployment gating, root-cause analysis, and operational risk management. Partners with development, product, and operations teams to improve reliability and customer experience while mentoring junior engineers.
Top Skills:
ArtifactoryBitbucketChefCi/CdDb2DevOpsGitJavaJenkinsMavenOracleSQLUnix
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Build and maintain petabyte-scale data pipelines, entity-centric data models, and distributed workflows using Databricks and Spark. Partner with data science teams to productionize ML features and artifacts, optimize ETL/ELT processes, and implement testing, monitoring, observability, and incident response. Collaborate with governance and operations teams to ensure secure, compliant data management while supporting scalable merchant identity and trust-profile systems.
Top Skills:
SparkAWSCi/CdDatabricksGCPPythonSQL
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
