The Associate Manager - Research will execute business consulting projects, manage teams of junior analysts, and oversee client communications while contributing to marketing and business development. Responsibilities include conducting research, data analysis, and generating insights, as well as authoring thought leadership articles and contributing to non-project areas.

The role involves providing customer service support, primarily through high-volume inbound calls regarding travel-related inquiries. Candidates must be skilled in using Sabre and Amadeus GDS systems, managing fare rules, ticket issuances, and handling complex itineraries.

The Associate in Travel Customer Service will handle ticketing issues, schedule changes, and reservations for flights, hotels, and cabs. Responsibilities include fare auditing, making name corrections, and managing complex itineraries while providing excellent customer service through effective communication.

The role involves providing voice customer service for travel bookings including airlines, hotels, and cabs, while managing customer inquiries effectively.

This role involves handling a high volume of customer calls, addressing various product inquiries and billing issues, updating customer records, and ensuring timely resolution of customer problems. The candidate is expected to achieve set performance metrics while maintaining a positive customer experience.