Search the 3 jobs at Sutherland

The Associate in Travel Customer Service will handle ticketing issues, schedule changes, and reservations for flights, hotels, and cabs. Responsibilities include fare auditing, making name corrections, and managing complex itineraries while providing excellent customer service through effective communication.

The role involves providing voice customer service in the travel sector, handling reservations for airlines, hotels, and cabs while ensuring a high level of customer satisfaction.

The Employee Referral role involves handling a high volume of inbound customer calls, resolving various customer issues, accurately updating customer records, collaborating with different departments for complex issues, and meeting performance metrics.