Jobs at Sutherland

The role involves customer support and inbound sales, focusing on resolving issues, recommending products, managing customer retention, and driving revenue growth using creative software solutions.

No job-specific responsibilities were provided. Typically, an Associate/Senior Associate - Mortgage supports loan processing and documentation, coordinates with borrowers and underwriters, ensures regulatory compliance, and manages loan file progression.

Lead and execute market research and strategic consulting projects: research, analysis, insight generation, report preparation, client communication, and team coordination. Support business development, thought leadership, and non-project contributions such as knowledge management and people development.

Customer Service Consultants answer inbound calls, provide exceptional customer service, respond to product inquiries, process payments, and perform account maintenance.

Handle customer inquiries via calls, email, chat or social media; meet contact center SLAs and customer satisfaction targets; follow data security/NDA requirements; complete mandated training; attend coaching and maintain schedule adherence.

Handle inbound/outbound international customer interactions across Telecom, Technology, Logistics, and Mortgage. Resolve service, technical, billing and order issues, provide troubleshooting, maintain CRM records, support escalations, and meet quality, productivity, sales, retention, and SLA targets in rotational night shifts.

Support the deal team on infrastructure debt investments by building and maintaining underwriting and project finance models, performing sensitivities, drafting investment memos and committee presentations, monitoring portfolio financial/operational/compliance performance, and tracking industry news and third-party research.

The role involves maintaining portfolio coverage, building financial models, and collaborating with investment professionals to monitor investment performance.

Design and produce client-ready pitchbooks, proposals, infographics, and presentation materials using Microsoft Office and Adobe Creative Suite. Manage intake, prioritize deadlines, maintain brand standards, incorporate feedback, and drive continuous improvement to ensure high-quality, accurate, and timely deliverables for corporate stakeholders.