Jobs at Sutherland

The Technical Sales Associate role involves handling inbound queries through voice and chat, upselling, cross-selling, and ensuring a high level of customer service for North American clients.

Lead and deliver market research and consulting engagements including secondary and primary research, analysis, insight generation, report preparation, team coordination, client communication, and contributing to business development and thought leadership.

Evaluate and manage passenger claims under EU 261 regulations by analyzing operational data, coordinating with airline departments, and ensuring compliance with aviation standards.

Handle inbound/outbound international customer interactions across Telecom, Technology, Logistics, and Mortgage. Resolve service, technical, billing and order issues, provide troubleshooting, maintain CRM records, support escalations, and meet quality, productivity, sales, retention, and SLA targets in rotational night shifts.

Lead BI and data analysis efforts: analyze complex datasets, map business/process/data flows, build KPI-driven analytics, run UAT, perform data profiling/validation, deliver ad-hoc analyses, and partner across engineering, product, and business teams to drive data-informed decisions.

Develop autonomous AI systems with a focus on multi-agent pipelines and real-time AI applications, improving model performance and building APIs.

The role involves maintaining portfolio coverage, building financial models, and collaborating with investment professionals to monitor investment performance.

Provide exceptional support to Business-to-Business customers via email and chat, ensuring adherence to service-level agreements and maintaining positive customer relationships.

The Loan Underwriter evaluates loan applications for manufactured housing, analyzes financial documents, assesses creditworthiness, and ensures regulatory compliance while collaborating with team members.

The Customer Support Associate serves as the primary contact for B2B customers via calls, email, and chat, providing timely and professional support while maintaining service-level agreements and upholding brand reputation.

The role involves customer support and inbound sales, focusing on resolving issues, recommending products, managing customer retention, and driving revenue growth using creative software solutions.

The Associate will serve as the primary contact for B2B customers, providing support via calls, email, and chat, handling issues, maintaining records, and meeting performance metrics.

Provide support to Business-to-Business customers via calls, email, and chat, maintaining service level agreements and handling inquiries with a positive approach.

Serve as the primary contact for Business-to-Business clients through calls, emails, and chats while ensuring high-quality customer service and meeting performance metrics.

Customer Service Consultants answer inbound calls, provide exceptional customer service, respond to product inquiries, process payments, and perform account maintenance.