Jobs at Sutherland

Reviews mortgage loan applications, assesses borrower creditworthiness, calculates income, evaluates collateral, documents underwriting decisions, manages conditions, and ensures regulatory compliance. The role also handles complex cases, quality reviews, reporting, KPI tracking, stakeholder coordination, escalations, and mentoring junior underwriting staff.

Reviews mortgage loan applications, assesses borrower creditworthiness, calculates income, evaluates collateral, identifies risks, and documents underwriting decisions in loan origination systems. Manages conditions, exceptions, quality reviews, reconciliations, pipeline reporting, compliance, stakeholder communication, and clear-to-close decisions. The role also mentors junior underwriters and supports adherence to lending guidelines and regulatory requirements.

Reviews residential loan applications, assesses borrower creditworthiness, calculates income, evaluates collateral, and documents underwriting decisions. Manages conditions, exceptions, compliance, quality reviews, reporting, reconciliation, and audit readiness within loan origination systems. Collaborates with processors and loan officers, communicates documentation requirements, tracks pipeline performance, stays current on lending guidelines, and mentors junior underwriting staff.

Conducts high-yield corporate credit research across leveraged loans and bonds. Responsibilities include financial modeling, scenario analysis, covenant and recovery analysis, term-sheet preparation, investment memo writing, primary and secondary trade recommendations, investment committee presentations, and ongoing portfolio monitoring. Requires 4–5 years of buy-side or sell-side credit experience, strong financial modeling skills, fixed-income expertise, and proficiency with investment research and portfolio management platforms.

Conduct market, industry, company, competitive intelligence, and strategic research for client engagements. Identify data sources, analyze and synthesize findings, develop strategic insights, and prepare high-quality reports and presentations. Support market entry, opportunity assessment, expansion strategy, and new product development projects while managing client requirements, deadlines, accuracy, and stakeholder relationships.

Conduct credit research on issuers and fixed-income investments, including high-yield bonds, leveraged loans, and structured products. Build financial models, assess business risks, catalysts, covenants, capital structures, and relative value, and develop investment recommendations. Write credit reports and defend conclusions to portfolio managers. Monitor portfolio positions, market developments, and relevant news while collaborating with senior analysts and clients in a fast-paced environment.

Executes business consulting projects involving market research, data analysis, insight generation, and report preparation. Manages mid-sized projects or major project modules, leads junior analysts, communicates with clients, and supports thought leadership, marketing, business development, proposals, knowledge management, and people development.

The role involves customer support and inbound sales, focusing on resolving issues, recommending products, managing customer retention, and driving revenue growth using creative software solutions.

No job-specific responsibilities were provided. Typically, an Associate/Senior Associate - Mortgage supports loan processing and documentation, coordinates with borrowers and underwriters, ensures regulatory compliance, and manages loan file progression.

Customer Service Consultants answer inbound calls, provide exceptional customer service, respond to product inquiries, process payments, and perform account maintenance.

Handle customer inquiries via calls, email, chat or social media; meet contact center SLAs and customer satisfaction targets; follow data security/NDA requirements; complete mandated training; attend coaching and maintain schedule adherence.

Handle inbound/outbound international customer interactions across Telecom, Technology, Logistics, and Mortgage. Resolve service, technical, billing and order issues, provide troubleshooting, maintain CRM records, support escalations, and meet quality, productivity, sales, retention, and SLA targets in rotational night shifts.

Owns complex, high-visibility customer escalations from intake through resolution. Investigates technical, billing, domain, hosting, security, and service issues; coordinates with internal teams and vendors; communicates empathetically with customers and executives; documents cases; identifies root causes; and drives process, product, and knowledge-base improvements to prevent recurring escalations.