Jobs at Sutherland

Executes business consulting projects involving market research, data analysis, insight generation, and report preparation. Manages mid-sized projects or major project modules, leads junior analysts, communicates with clients, and supports thought leadership, marketing, business development, proposals, knowledge management, and people development.

Leads the design and delivery of scalable enterprise data platforms supporting financial research, analytics, automation, and AI solutions. Responsibilities include architecting data lakes, warehouses, and lakehouses; defining ingestion, transformation, governance, and observability frameworks; managing multiple large-scale programs; mentoring engineering teams; and ensuring scalability, security, performance, and operational resilience.

Design and produce client-ready pitchbooks, proposals, infographics, and presentation materials using Microsoft Office and Adobe Creative Suite. Manage intake, prioritize deadlines, maintain brand standards, incorporate feedback, and drive continuous improvement to ensure high-quality, accurate, and timely deliverables for corporate stakeholders.

The role involves customer support and inbound sales, focusing on resolving issues, recommending products, managing customer retention, and driving revenue growth using creative software solutions.

No job-specific responsibilities were provided. Typically, an Associate/Senior Associate - Mortgage supports loan processing and documentation, coordinates with borrowers and underwriters, ensures regulatory compliance, and manages loan file progression.

Customer Service Consultants answer inbound calls, provide exceptional customer service, respond to product inquiries, process payments, and perform account maintenance.

Handle customer inquiries via calls, email, chat or social media; meet contact center SLAs and customer satisfaction targets; follow data security/NDA requirements; complete mandated training; attend coaching and maintain schedule adherence.

Handle inbound/outbound international customer interactions across Telecom, Technology, Logistics, and Mortgage. Resolve service, technical, billing and order issues, provide troubleshooting, maintain CRM records, support escalations, and meet quality, productivity, sales, retention, and SLA targets in rotational night shifts.

Conduct outbound calls to prospective and existing customers, identify needs, promote products and services, and drive sales conversions. Responsibilities include upselling, cross-selling, objection handling, resolving queries, documenting interactions in CRM systems, routing specialized requests, and meeting sales, quality, productivity, and customer satisfaction targets. The role requires flexible availability for night and rotational shifts and may include voice or chat support.

Reviews US residential mortgage applications and supporting documents, analyzing borrower income, credit, assets, liabilities, employment, property value, and collateral. Performs Non-QM and DSCR scenario reviews, validates funds and discrepancies, applies underwriting guidelines, documents conditions in loan origination systems, and makes independent lending decisions. Collaborates with processors, communicates loan status, ensures regulatory compliance, and prepares pipeline, aging, and reconciliation reports.