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Sutherland

Associate / Sr. Associate - Refferal

Reposted 10 Days Ago
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In-Office
Navi Mumbai, Thane, Maharashtra, IND
Senior level
In-Office
Navi Mumbai, Thane, Maharashtra, IND
Senior level
Handle customer inquiries via calls, email, chat or social media; meet contact center SLAs and customer satisfaction targets; follow data security/NDA requirements; complete mandated training; attend coaching and maintain schedule adherence.
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Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

 

Job Description

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issues, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

You would be responsible for -

  • Resolving requests/inquiries made by customers via email, chat or Social
  • Achieving contact center statistics and SLAs (contractual metrics)
  • Adhering to non-disclosure agreement & data security policies
  • Completing upskilling & e-courses mandated by each program
  • Attending coaching sessions & ensure feedback is implemented
  • 100% schedule adherence, no absenteeism & positively contribute to reducing program shrinkage

Qualifications

Eligibility Criteria: Any full-time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout can apply

  • Other Additional Skills required:
  • Excellent verbal and written English language skills.
  • Good analytical and typing skills.
  • Flexibility to work shifts including nights.
  • Candidates must reside within a radius of 25 Km of our office 

Additional Information

Disclaimer:
Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to [email protected]

Sutherland Airoli, Mahārāshtra, IND Office

Airoli, India

Sutherland Mumbai, Maharashtra, IND Office

Mumbai, India

Sutherland Thāne, Mahārāshtra, IND Office

Thane Belapur Road, Thāne, Maharashtra, India, 400605

Sutherland Thāne, Mahārāshtra, IND Office

Thāne, India

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