Sr. Associate Account Management

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

SCOPE OF WORK FOR SR. ASSOCIATE ACCOUNT MANAGEMENT ROLE

• Loan Application Review & Credit Assessment:

Review and analyze loan applications and supporting documentation including income, credit reports, employment history, and property details. Assess borrower creditworthiness using the 4 C's methodology (Character, Capacity, Capital, Collateral) to ensure sound lending decisions and adherence to underwriting guidelines.

• Income Calculation & Financial Analysis:

Evaluate and calculate borrower income from various sources including salaried, hourly, commission, bonus, rental, and self-employment income. Analyze documents such as paystubs, W-2s, tax returns, and business financials (Schedule C, K-1, 1065, 1120S) to determine qualifying income accurately and consistently.

• Collateral & Property Evaluation:

Review appraisal reports, AVMs, and residential valuation documents to validate property value and ensure compliance with lending guidelines. Analyze title reports, lien positions, and ownership details to mitigate collateral risk.

• Underwriting Decision & Documentation:

Prepare detailed underwriting summaries, identify red flags, and document conditions and stipulations within the Loan Origination System (LOS), preferably Encompass. Recommend appropriate loan structures based on comprehensive risk assessment and borrower profile analysis.

• Workflow Management & Communication:

Collaborate with processors, loan officers, and internal stakeholders throughout the underwriting lifecycle. Provide clear communication on loan decisions, required conditions, and final clear-to-close (CTC) status to facilitate timely loan closing.

• Risk Identification & Compliance:

Identify discrepancies, inconsistencies, and potential risks in loan files. Ensure all underwriting decisions comply with internal policies, regulatory requirements, and investor guidelines to maintain portfolio quality.

• Reporting & Reconciliation:

Handle reconciliation of complex borrower accounts and prepare daily aging and pipeline reports to track loan progress, turnaround times, and performance metrics against departmental KPIs.

• System Utilization & Process Adherence:

Utilize LOS platforms (Encompass preferred) and adhere to underwriting workflows, ensuring accuracy, efficiency, and compliance with company standards and best practices.

• Borrower Communication & Clarification Requests:

Issue clear and professional requests for additional documentation or clarification from borrowers and their representatives. Follow up on outstanding items to maintain loan file completeness and expedite the underwriting process.

• Exception Handling & Escalation:

Identify loans that fall outside standard guidelines and prepare exception reports with supporting analysis. Escalate complex or non-standard situations to management with recommendations for approval or denial.

• Quality Assurance & File Review:

Conduct thorough quality reviews of loan files to ensure completeness, accuracy, and compliance. Identify process improvements and provide feedback to team members to enhance overall departmental performance.

• Regulatory Compliance & Audit Readiness:

Maintain current knowledge of federal and state lending regulations, including TRID, ECOA, FHA, VA, and USDA guidelines. Ensure all underwriting decisions and documentation are audit-ready and compliant with regulatory examinations.

• Loan Product Knowledge & Guideline Updates:

Stay current with evolving loan products, investor guidelines, and underwriting standards. Communicate guideline changes to team members and implement updates to underwriting procedures promptly.

• Mentoring & Knowledge Sharing:

As a senior-level associate, mentor junior underwriting staff and processors on best practices, complex underwriting scenarios, and policy interpretations to foster team development and consistency.

REQUIRED QUALIFICATIONS & SKILLS

Education & Credentials:

• High School Diploma/GED and Bachelor's Degree (Mandatory)
• Mortgage industry certification or licensing (e.g., NMLS) preferred

Core Competencies:

• Strong understanding of the 4 C's of Credit (Character, Capacity, Capital, Collateral)
• Expertise in income calculation and financial analysis, including self-employed and non-traditional borrower income sources
• Comprehensive knowledge of residential loan products and investor guidelines
• Proficiency with Loan Origination Systems (LOS), with Encompass experience preferred
• Advanced analytical and decision-making skills with strong attention to detail

Technical & Regulatory Knowledge:

• Working knowledge of federal and state lending regulations, including TRID, ECOA, FHA, VA, and USDA guidelines
• Familiarity with appraisal reports, Automated Valuation Models (AVMs), and property valuation methodologies
• Understanding of title reports, lien positions, and collateral risk assessment
• Experience with quality assurance processes and file review procedures

Professional Skills:

• Excellent verbal and written communication abilities
• Strong organizational and time management skills
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Proficiency in preparing reports, summaries, and documentation
• Problem-solving capabilities with ability to identify and escalate exceptions appropriately

Preferred Qualifications:

• 3+ years of mortgage underwriting or loan processing experience
• Demonstrated mentoring or leadership experience with junior staff
• Knowledge of regulatory examination and audit procedures
• Experience with reconciliation and pipeline reporting