Teams at Sutherland

The Technical Sales Associate role involves handling inbound queries through voice and chat, upselling, cross-selling, and ensuring a high level of customer service for North American clients.

Lead and deliver market research and consulting engagements including secondary and primary research, analysis, insight generation, report preparation, team coordination, client communication, and contributing to business development and thought leadership.

Evaluate and manage passenger claims under EU 261 regulations by analyzing operational data, coordinating with airline departments, and ensuring compliance with aviation standards.