Jobs at IIDE - The Digital School

Manage academic delivery, college operations, student success, stakeholder relationships, admissions execution, placement support, and escalations across partner colleges. Track attendance, engagement, retention, satisfaction, and program quality metrics; coordinate faculty, classrooms, LMS, and academic tools; support admissions campaigns and career readiness; mentor junior staff; and improve processes and reporting. The role is fully on-site in Mumbai with weekday work and first and third Saturdays.

Manages operations, academic quality, student success, examinations, placement enablement, and performance across partner colleges. Leads on-ground teams, develops SOPs, governs portfolio metrics, manages senior institutional relationships, coordinates cross-functional initiatives, and drives corrective actions, partnership health, scalable program delivery, and student outcomes.

Coordinate online and hybrid program delivery, including virtual classroom setup, trainer scheduling, LMS administration, student orientation, communications, and query resolution. Monitor course progress, schedules, CSAT, NPS, feedback, SOP compliance, assessments, certificates, and operational data. Generate reports and collaborate with trainers, industry professionals, students, and internal stakeholders to ensure smooth execution and strong student outcomes.

Counsels prospective students on digital marketing programs, assesses their goals, recommends suitable courses, and manages relationships with students and parents. Converts inquiries into admissions through consultative selling, follow-ups, CRM management, and walk-in interactions. Supports admissions and marketing teams in meeting enrollment targets, coordinating onboarding, and maintaining positive student communication and experiences.

Develop and execute social media strategies across Instagram, LinkedIn, YouTube, and other platforms. Create content concepts, hooks, scripts, captions, campaigns, and creator-style short-form content. Manage content calendars, coordinate with designers, editors, creators, and production teams, participate in shoots, track performance metrics, analyze trends and audience behavior, and optimize content for reach, engagement, watch time, and brand growth.

Manage and grow Instagram and Facebook presence, execute social media campaigns, create posts, stories, reels, and copy, monitor engagement trends, and support digital marketing initiatives. Collaborate with marketing, video, and cross-functional teams to coordinate content execution. Contribute creative ideas, follow social media trends, and assist with trend-based campaigns while taking ownership in a fast-paced environment.

Build, optimize, and maintain CRM workflows and business automations using platforms such as Zoho CRM, LeadSquared, Salesforce, Make, and n8n. Manage API, webhook, and system integrations; create dashboards and reports; ensure data accuracy; troubleshoot failures; document workflows; and collaborate with Sales, Marketing, and Operations teams to implement process improvements.

The Data Analyst maintains accurate data across CRMs and spreadsheets, builds reports and dashboards, investigates discrepancies, and develops scalable data models and database schemas. The role creates and monitors ETL pipelines using SQL, Python, and orchestration tools; integrates systems through APIs and webhooks; performs advanced data analysis; and translates business requirements into automated solutions. The position requires cross-functional collaboration, strong data governance, and reliable reporting.

Lead a team responsible for the organization’s centralized data architecture, databases, integrations, automation workflows, data pipelines, reporting, and AI-assisted systems. Design scalable data models, optimize SQL, build reliable pipelines using Python and orchestration tools, integrate platforms through APIs, and create trusted dashboards and KPIs. Own system reliability, documentation, monitoring, and continuous improvement while translating business needs into scalable technical solutions and mentoring team members.

Coordinates academic operations and student success at designated partner colleges. Responsibilities include managing faculty and college relationships, classroom and LMS readiness, student queries, attendance and submission tracking, feedback collection, issue escalation, admissions support during peak cycles, CRM updates, and placement preparation. The role also supports seminars, workshops, student retention, career readiness, and accurate academic, engagement, admissions, and fee reporting.

Leads end-to-end academic program performance across partner colleges, overseeing student outcomes, retention, engagement, trainer quality, events, institutional partnerships, and operational governance. Manages on-ground teams, workforce planning, KPIs, SOPs, performance reviews, and continuous improvement. Uses academic, attendance, assessment, and batch data to identify issues and implement corrective actions. The role also supports admissions growth and coordinates with academic, training, admissions, and operations teams.

Supports online and hybrid program delivery by setting up virtual classrooms, coordinating trainer schedules, maintaining LMS updates, communicating deadlines and program information, ensuring SOP compliance, moderating final results, generating mark sheets and certificates, and verifying data uploads through the MESC portal. The role also involves administrative coordination with trainers and students and requires strong English communication, Google Workspace proficiency, initiative, and willingness to learn.

Counsel prospective students on digital marketing programs, provide career guidance, answer student and parent queries, and convert leads into enrollments. Manage follow-ups, CRM reporting, sales targets, connected calls, talk-time KPIs, and weekly revenue goals. Mentor junior counselors, assist with onboarding and training, handle escalations, collaborate with internal teams, and support a seamless admissions experience. This is a full-time, office-based role in Lower Parel, Mumbai, working Monday through Saturday.

Supports delivery of AI learning programs by coordinating online and offline classrooms, trainer schedules, student communications, LMS updates, course content, assignments, records, workshops, hackathons, and lab sessions. Ensures SOP compliance, monitors academic and operational processes, assists with result moderation, and supports mark sheet, certificate, and MESC portal data management.

Lead and mentor a team of 6–10 academic counselors, drive enrollment and revenue targets, monitor sales KPIs, oversee counseling quality, manage escalated student interactions, ensure CRM accuracy, and present performance insights. Collaborate with marketing and operations teams to improve lead quality, conversion strategies, and counseling processes while maintaining a student-first approach.

Leads a team of 10–30 sales counselors to achieve enrollment and revenue targets. Oversees lead conversion, sales funnel hygiene, CRM usage, follow-ups, cross-selling, team training, recruitment support, performance reporting, call audits, and quality assurance. Collaborates with marketing and product teams to improve lead quality, sales processes, and team productivity.

Own IIDE’s brand strategy and visibility across social media, PR, influencers, events, partnerships, and campus activations. Lead integrated digital and offline campaigns, content strategy, storytelling, marketing calendars, KPI tracking, creative execution, teams, agencies, and brand budgets. Partner with growth, product, and sales teams to connect brand building with business growth.

Guide prospective students through career decisions, conduct one-on-one counselling, recommend programs, follow up on admissions leads, and convert inquiries into enrollments. Build relationships with students and parents, maintain CRM records, collaborate with admissions and marketing teams, support enrollment initiatives, and work toward monthly targets in a fast-paced office environment.

Supports the Marketing team by writing SEO-optimized blogs, website pages, and digital content. Conducts keyword research and competitor analysis, identifies content opportunities, edits and proofreads copy, and follows SEO, Helpful Content, and E-E-A-T guidelines. Learns to use SEO tools to monitor performance and collaborates with teammates to improve content quality and organic reach.

Counsel prospective students and working professionals on suitable digital marketing programs, provide personalized career guidance, manage inbound and outbound leads, convert inquiries into enrollments, achieve revenue and collection targets, maintain CRM records, coordinate admissions documentation and fee collection, and support counseling events and process improvements.