Program Management Associate

Work Timings: 7:00 AM – 4:00 PM (Flexible shift when working from Andheri)
Working Days: 5 Days a Week — The IIDE Way
Work Mode: 100% On-site
Location: Designated Partner College & IIDE Andheri Campus

IIDE is India's leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today's digital-first world.

Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

As a Program Management Associate, you will support IIDE's on-ground operations at designated partner colleges and contribute to the smooth execution of academic programs and student engagement activities.

This internship will provide hands-on exposure to academic coordination, student communication, classroom management, and program operations. You will work closely with faculty, trainers, college authorities, internal teams, and students to ensure that academic sessions run smoothly and students have a positive learning experience.

You will assist in monitoring student attendance, assignment submissions, academic progress, and feedback while supporting daily operational requirements, resolving student queries, maintaining records, and coordinating various program-related activities.

○ Assist in coordinating day-to-day academic activities at designated partner colleges.
○ Support the setup and smooth functioning of classrooms, LMS, Zoom sessions, Wi-Fi, and other academic tools. ○ Coordinate with trainers, faculty, academic teams, and college representatives to ensure sessions are conducted as scheduled.
○ Act as a point of contact for basic academic and program-related queries from students and college stakeholders.
○ Identify operational or academic issues and escalate them to the concerned internal teams for timely resolution.
○ Maintain session schedules and ensure trainers and students are informed about any updates or changes.

○ Track student attendance, assignment and project submissions, and examination completion.
○ Regularly communicate with students to share academic updates, reminders, deadlines, and important announcements.
○ Follow up with students who have low attendance or pending academic submissions.
○ Assist in identifying students who may require additional academic support and escalate concerns to the relevant teams.
○ Encourage students to participate in academic activities, feedback sessions, and program initiatives.
○ Assist in collecting Subject Evaluation, CSAT, and NPS feedback from students.
○ Maintain regular communication with students to ensure timely completion of academic requirements.

○ Coordinate with partner college representatives and internal teams for the smooth execution of academic programs.
○ Assist in managing day-to-day communication and program-related activities at partner institutions.
○ Support the onboarding and coordination process for new partner colleges.
○ Assist in organising seminars, workshops, classroom demonstrations, and other student engagement activities.
○ Support the coordination of special sessions, guest lectures, and industry interactions.
○ Assist with student onboarding and documentation during admission periods, wherever required.

○ Maintain and update student records, attendance sheets, assignment trackers, and other academic databases.
○ Track assignment submissions, examination completion, and student participation.
○ Assist in maintaining accurate program-related information on the LMS and other internal portals.
○ Support the preparation of daily, weekly, and monthly academic reports.
○ Assist in tracking fee-related updates and maintaining relevant records.
○ Ensure that all data is entered accurately and shared with the concerned internal teams on time.

○ Assist in coordinating placement-related sessions and career development activities for assigned batches.
○ Communicate placement updates, job opportunities, and important announcements to students.
○ Support students with basic resume-building guidance and interview preparation activities.
○ Assist in scheduling interviews, sharing interview details, and coordinating communication between students and internal teams.
○ Follow up with students regarding internship and placement-related applications and updates.

○ Build positive working relationships with students, faculty, college representatives, and internal teams.
○ Ensure adherence to IIDE's academic processes, operational guidelines, and student experience standards.
○ Take ownership of assigned coordination tasks and ensure timely completion.
○ Proactively identify challenges in day-to-day operations and bring them to the attention of the concerned teams.
○ Perform other program coordination and operational responsibilities as assigned by the management.

○ Freshers or candidates with 0–1 year of experience in academic coordination, program management, student engagement, or similar roles.
○ Strong verbal and written communication skills.
○ Good coordination, follow-up, and organisational abilities.
○ Comfortable working in an on-ground, execution-oriented environment.
○ Ability to manage multiple tasks and meet deadlines.
○ Proactive attitude with a willingness to learn and take responsibility.
○ Basic proficiency in Google Workspace, especially Google Sheets, Docs, and Calendar.
○ Based in Mumbai and comfortable working 100% on-site.

○ Experience or exposure to working with students, colleges, educational institutions, or academic teams.
○ Ability to maintain records, update trackers, and work with basic reports.
○ Good interpersonal skills and the ability to interact confidently with different stakeholders.
○ MBA / PGDM graduates, undergraduates, or final-year students from any specialization are encouraged to apply.

○ Prior internship or experience in program coordination, student engagement, academic operations, or administration.
○ Familiarity with LMS platforms, CRM systems, or other academic management tools.
○ Experience in organising college events, workshops, seminars, or student activities.
○ Basic understanding of academic processes and student placement activities.

● Work with one of India's fastest-growing digital education brands.
● Gain practical exposure to academic operations, program coordination, and student success.
● Work closely with students, industry experts, faculty, and leading educational institutions.
● Understand how educational programs are managed, from student onboarding to academic delivery and career readiness.
● Develop professional skills in communication, coordination, stakeholder management, and problem-solving.
● Learn to manage real-time academic and operational challenges in a fast-paced environment.
● Be part of a collaborative team where your contributions directly impact student learning experiences.

You're someone who:

● Enjoys interacting with students and contributing to their learning experience.
● Is responsible, organised, and ensures that assigned tasks are completed on time.
● Is eager to learn and comfortable working in a fast-paced, on-ground environment.
● Can manage multiple responsibilities while maintaining attention to detail.
● Communicates confidently and enjoys coordinating with different people.
● Takes initiative, follows up proactively, and is willing to solve day-to-day challenges.
● Is passionate about education and interested in building a career in program coordination, academic operations, or student success.