Accurate Background
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Conduct employment, education, and reference checks, process information, meet SLAs, maintain integrity and confidentiality, work in a team, and willing to do overtime when required.
The Sr Manager, Human Resources at Accurate Background is responsible for leading HR Operations in the Thane office. They work closely with senior management to align HR strategies with business objectives, drive talent management, and ensure compliance. Responsibilities include talent management, employee engagement, HR process interventions, compliance, and HRIS management.
Daily use of data/reporting tools, creating business reviews, resolving client concerns, supporting new vendor setups, participating in client meetings, and leading client-driven projects. Requires 1-2 years of account management/customer service experience, proficiency in Microsoft Office, passion for data analysis, consultative mindset, organization skills, prioritization abilities, and strong communication skills.
Ensure high customer satisfaction, educate clients on best practices, maintain technical readiness, provide accurate information, handle client escalations, review and implement process improvements, train new clients, convey compliance solutions, provide pricing and support, resolve escalations, and make decisions.